Automating Your Business

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  • 1.  Ways to automate my business

    Posted Wed March 01, 2023 03:14 PM

    We would gladly appreciate any solutions oriented to automate our company. We are Paella in Barcelona, a cooking classes venue based in Barcelona, we offer activities, workshops and team-buildings for groups of all sizes, so we would need a solution according to this.

    Paella in Barcelona

  • 2.  RE: Ways to automate my business

    IBM Champion
    Posted Thu March 02, 2023 10:05 AM

    Hi Paella in Barcelona

    I know there are consultant companies that would love to help you.  Prior to that, since you posted on this forum, I assume you already have\own IBM software, either FileNet, IBM BPM, BAW or CloudPak for Business Automation.  This software suite can accomplish what you are looking for based on the initial requests.

    To help those looking to help you, be ready for these types of questions\requests.

    • What IBM software do you own, or are you looking for a software purchase as well
    • I would assume you already have a software package\solution handling your classes\training.  What are you looking to add to that solution?
      • Specific processes around enrollment, managing training statuses, and\or adding\removing classes.  OR other such things
      • How is the content being managed, created, and removed?  Is there is a system in place or none or are you looking to do something different
      • Criteria around how to enroll, dealing with prerequisites, and such.  Where and how is that handled?  (Business rules)

    Knowing the answers to those initial questions will help whomever you're working with better understand how and where they can help you.  

    The next part is whether you are looking for a pre-packaged solution or are you willing to have it custom-built.  Many times on this platform, solutions are more geared towards customizations vs packaged products.  I do not know all solutions and it is possible that a partner has an existing solution in that area already.

    Please ask any follow-up questions, and hopefully you will get additional responses.

    Mike Prentice

  • 3.  RE: Ways to automate my business

    Posted Thu March 02, 2023 10:55 AM

    Hi Mike!

    Thanks for taking your time to reply. I am currently looking for a custom-built solution.

    Paella in Barcelona

  • 4.  RE: Ways to automate my business

    Posted Mon March 13, 2023 10:26 AM

    You can do following things 

    Online booking and payment system: Implement an online booking and payment system on your website or mobile app, allowing customers to easily book and pay for cooking classes, workshops, and team-building activities. This will save time for your staff, reduce errors, and provide a seamless experience for customers.

    1- Automated email and messaging system: Set up an automated email and messaging system to confirm bookings, provide reminders, and send follow-up surveys to collect feedback. This will save time for your staff and ensure that customers receive timely and consistent communication throughout the booking process.

    2- Recipe database and inventory management system: Develop a recipe database and inventory management system to track ingredients, recipes, and supplies. This will help you manage your inventory more efficiently, reduce waste, and ensure that you have the necessary ingredients and supplies for each class or workshop.

    3- Social media and online marketing automation: Use social media and online marketing automation tools to promote your cooking classes venue and reach a wider audience. You can schedule posts, create targeted ads, and track metrics to optimize your marketing efforts.

    4- Customer relationship management (CRM) system: Implement a CRM system to manage customer data, track bookings and payments, and personalize communication. This will help you better understand your customers, improve customer retention, and increase repeat business.

    Jayson Billy