Content Management and Capture

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ICC for lotus notes- view attachment authentication issue and CSS index for the type

  • 1.  ICC for lotus notes- view attachment authentication issue and CSS index for the type

    Posted 29 days ago

    Hi, Upgrading 5.2.1.7 to 5.5.x carrying forward some Lotus Notes emails customer has not converted yet. These are captured in CSN format via ICC, after the upgrade I can view the email no problem but when I try to view the attachment link in body of email from ICN-ICC viewer I get a 503 error.  From FileNet install steps I do not see where I need to enter credentials and I do not have a need to capture new emails via task routes, notes client is installed. Error stack below.... Log file just says credentials error nothing usable to go on. 

    Second question- and my memory is a little fuzzy on this one but I remember when indexing ICC email types for notes you have to copy a jar from ICC to CSS so that that file type can be opened/read/indexed otherwise you see errors in trace logs saying file is not indexable type.  Anyone know what needs to be done for CSN/lotus notes files for CSS?

    errorCode>503</errorCode>
    <err>
    The component or subsystem "eDiscovery Manager web client" received the following error: "Credentials missing in login call".<br/><b>Administrator response:</b> To get more detailed information, search the eDiscovery Manager web client log file for the error code of this message near the time that this error occurred. By default, log files are stored in the logs subdirectory of the eDiscovery Manager installation directory, and the default name of the web client log file is edmapp<i>#</i>.log.
    </err>
    <errorClass>class java.lang.Exception</errorClass>



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    Jay Bowen
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