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  • 1.  IBM BAW 22 - access to tasks outside Process Portal

    Posted Wed January 25, 2023 02:36 PM
    Hi!
    I have a short question. Is it possible in IBM BAW 22 to share tasks with users in such a way that users don't have to enter the process portal?

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    Łukasz Piotrowski
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  • 2.  RE: IBM BAW 22 - access to tasks outside Process Portal

    Posted Thu January 26, 2023 01:55 AM
    Yes its possible in multiple ways. You can either build your own UI using the the OOTB coach views TaskList component or you can build a custom UI outside bpm and use twsearch to retrieve the tasks and then actioning can be done using the rest apis.
    You need to choose an option on the basis of your organisation's architecture.

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    Akash Gupta
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    Original Message


  • 3.  RE: IBM BAW 22 - access to tasks outside Process Portal

    Posted Fri January 27, 2023 03:35 PM
    @Łukasz Piotrowski,

    I am making some assumptions in trying to answer your question. So please feel free to add more color or ask for clarification. 

    If you can get the specific task link to the user then they will be redirected directly to the task. This can be done through a notification email. This would still keep you within the OOTB implementation. If SSO is setup and enabled, the user won't even have to wait at the logon screen. Otherwise, the redirect URL would take the user to the task after logging in. 

    If you don't want the users to even be aware of the process portal's existence you can look at Salient's external user toolkit. This allows "sharing" a task with any user. The user doesn't have to be a onboarded either. 

    Lastly, you can create a custom UI solution using headless BPM approach and use REST APIs to communicate with BAW. The process orchestration and managing system-of-record (business data storage) can still be done in BAW. 

    Hope that helps!

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    Ajay Katre
    Sacramento CA
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    Original Message


  • 4.  RE: IBM BAW 22 - access to tasks outside Process Portal

    IBM Champion
    Posted 16 days ago

    hey Ajay,

    Do you have a example code how to get the URL of a inbox assignement in the process so I could send this out via e-mail? 



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    Alexander Pross
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    Original Message


  • 5.  RE: IBM BAW 22 - access to tasks outside Process Portal

    Posted 14 days ago

    Our caseworkers dont know of process portals existance, and we do the following:
    In our case worker application:
    Call SavedSearch to get available tasks:
    /rest/bpm/wle/v1/tasks?savedSearch=MySearch&filterByCurrentUser=true&calcStats=false

    Claim the topmost task, if fail go to next. Its important to claim and not assign, otherwise you take the task from another user.
    /rest/bpm/wle/v1/task?action=claim&taskIDs=123

    Open the task (provided its a standard BAW user task)
    /teamworks/process.lsw?zWorkflowState=1&zTaskId=123456&zResetContext=true



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    Johan Andersson
    Johan.andersson@apendo.se
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    Original Message


  • 6.  RE: IBM BAW 22 - access to tasks outside Process Portal

    IBM Champion
    Posted 14 days ago

    Hi,

    Thanks for you help.

    I did in the meantime some more research and stumbeld over this post: https://bpm.tips/30/how-can-we-launch-a-task-directly-with-a-url-e-g-link-inside-in-an-email-in-bpm-8-0-onwards

    This pretty much worked for me. So when an task/inbox is created it will trigger a time event which will take in the post secion the taskid and I can form the URL then and send it as e-mail to the right person.



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    Alexander Pross
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    Original Message