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How i can integrate business automation in my website?

  • 1.  How i can integrate business automation in my website?

    Posted Thu January 05, 2023 08:59 AM

    Hi, hope you're doing well!

    I want to add a business automation function on my service website to deal with my daily emails from clients. I want to make the mailing system automated to respond the emails when someone is not available to respond. And particular task should be delivered to the particular department for which my clients are seeking about.

    Is there any free or paid way to do that? I can pay any reasonable amount to get that.

    Thank you!

    Harry Williams

  • 2.  RE: How i can integrate business automation in my website?

    IBM TechXchange Speaker
    Posted Thu January 05, 2023 09:20 AM
    Hello Harry,

    Thank you for the question. As you may know, Business Automation encompasses Business Rules (Decision Management), which could be quite useful on a website to determine the proper response based on the inquiry, it also includes Workflow, where you could route e-mails to different departments for response, and many customers also use Robotic Process Automation to automate responses and initiate live chat conversations.  So there are many ways to automate, depending on your desired outcome. You ask about free vs. paid and I can say that most of our customers attest that Automation pays for itself in faster processing, increased customer engagement, and by shifting employees to higher value tasks. There are free trials of RPA here and lots of tutorials and demo videos here

    At a certain point, you'll want to sit down with someone who can offer advice and direction on where to get started. Since you appear to be based in U.K., I can recommend a longtime BA champion, Tony Doyle as an excellent resource.  

    Good luck!

    DAVID Jenness