Content Management and Capture

This may be a redundant question. I want to know how I can have Datacap automatically create a Case Workflow in BAW. I have it sending a PDF to FileNet, Any guidance is greatly appreciated.

This may be a redundant question. I want to know how I can have Datacap automatically create a Case Workflow in BAW. I have it sending a PDF to FileNet, Any guidance is greatly appreciated.

Hello Jeff,

While you can start a new case instance with a service call out of Datacap, I agree with Mike Prentice. There are facilities in FileNet and Case Manager to do this for you. The section that Mike is referring to int he case definition is "Starting document class", which in the first screen of the Case Type definition in Case Builder:

The screenshot above shows the document classes that my case mgr environment is aware of. 

Stuart Jones

This may be a redundant question. I want to know how I can have Datacap automatically create a Case Workflow in BAW. I have it sending a PDF to FileNet, Any guidance is greatly appreciated.

With these adjustments, I can get the document to show up in the appropriate object store and folder in FileNet, but it does not create a Case.

Hello Jeff,

While you can start a new case instance with a service call out of Datacap, I agree with Mike Prentice. There are facilities in FileNet and Case Manager to do this for you. The section that Mike is referring to int he case definition is "Starting document class", which in the first screen of the Case Type definition in Case Builder:

The screenshot above shows the document classes that my case mgr environment is aware of. 

Stuart Jones

This may be a redundant question. I want to know how I can have Datacap automatically create a Case Workflow in BAW. I have it sending a PDF to FileNet, Any guidance is greatly appreciated.

This may be a redundant question. I want to know how I can have Datacap automatically create a Case Workflow in BAW. I have it sending a PDF to FileNet, Any guidance is greatly appreciated.

Jeff

You should be able to launch the case using a CPE create event....the added document would be the initiating attachment on the launch step.

This may be a redundant question. I want to know how I can have Datacap automatically create a Case Workflow in BAW. I have it sending a PDF to FileNet, Any guidance is greatly appreciated.