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Digital Workers vs. Chatbots vs. Bots: what's the difference?

  • 1.  Digital Workers vs. Chatbots vs. Bots: what's the difference?

    Posted Mon September 19, 2022 11:29 AM
    Edited by Laurent de Clermont-Tonnerre Mon September 19, 2022 11:45 AM
    This is quite an interesting and exciting topic as we have seen a rise in a number of technologies leveraging AI in order to better server customer and/or support employees.

    To get a conversation going around that, let me propose you the following options (pick & choose!:):

    1. Just by the name, before reading more, let us know what Digital Workers, Chatbots and Bots mean to you!
    2. If you want to lean more and hear IBM's pint of view, read this comprehensive blog on the topic @ Digital Workers vs. Chatbots vs. Bots: What's the Difference?
    3. Please share our point of view on the usage of one technology vs the other(s).

    4. Let us know what your experience has been using one or the other as a customer, or as en employee.


    We look forward for your inputs as we are working to improve our own solutions in that space to better serve you and everybody else.

    Thank you!



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    Laurent de Clermont-Tonnerre
    Watson Orchestrate Product Manager
    IBM
    San Francisco CA
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  • 2.  RE: Digital Workers vs. Chatbots vs. Bots: what's the difference?

    Posted Mon September 26, 2022 04:29 PM
    To me a chatbot is a rules-based engine that responds based on text inputs. A bot does something behind the scenes, like it gets work done based on something happening. A digital worker combines those two, and more, by taking chatbot capabilities to receive inputs, bot capabilities to get things done in systems, and adds in more complex logic and understanding to be able to string together more complex tasks. Its sort of like a digital worker is a really smart chatbot with memory.

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    ALEX STRALEY
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