BPM, Workflow, and Case

Hi,

Background: I implemented a custom action called "PrintCaseInformation". I put below additional configuration in the "PrintCaseInformation.java". So that I can use this action in the Case Builder.

public JSONObject getAdditionalConfiguration(Locale locale) {
		 String JSONString = "{\"ICM_ACTION_COMPATIBLE\": true,\"context\": null,\"name\": \"Print Case Information\",\"description\": \"This action fetches and shows Case Properties \",\"properties\": [{\"id\": \"label\",\"title\": \"label\",\"defaultValue\": \"\",\"type\": \"string\",\"isLocalized\": false},{\"id\": \"message\",\"title\": \"message\",\"defaultValue\": \"\",\"type\": \"string\",\"isLocalized\": false}]}";
		    try
		    {
		      return JSONObject.parse(JSONString);
		    }
		    catch (IOException e)
		    {
		      e.printStackTrace();
		    }
		    return null;
	}

Result: I could able to view this action in the Case Builder(Case Details Page --> Case Toolbar drop down). I assigned this action to Case Details Page. Deployed the solution.

Issue: The tool bar is visible in the case details page of a case in case manager client. But it is not enabled.

Testing: I assigned the same action for SearchResultsContextMenu. I retrieved some folders using Folder search. This action is enabled and works.

Can anyone please suggest me what is the root cause of the issue.

Hi,

I fixed it by below method.

public boolean isGlobal() {
		return true;
	}

public JSONObject getAdditionalConfiguration(Locale locale) {		 String JSONString = "{\"ICM_ACTION_COMPATIBLE\": true,\"context\": null,\"name\": \"Print Case Information\",\"description\": \"This action fetches and shows Case Properties \",\"properties\": [{\"id\": \"label\",\"title\": \"label\",\"defaultValue\": \"\",\"type\": \"string\",\"isLocalized\": false},{\"id\": \"message\",\"title\": \"message\",\"defaultValue\": \"\",\"type\": \"string\",\"isLocalized\": false}]}";		    try		    {		      return JSONObject.parse(JSONString);		    }		    catch (IOException e)		    {		      e.printStackTrace();		    }		    return null;	}