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What are some successful real-world examples of integrating business automation and AI technologies to streamline operations and improve efficiency?
Here's a few that we've built over the years:
We focus entirely on decision automation in our practice - using ODM, ADS and DMOE to automate high volume, transactional decisions. We find that almost all of these can be enhanced using machine learning and AI - there are some that are 100% compliance oriented (all rules) but that's actually pretty rare. We tackle these projects "DecisionsFirst" to make sure we understand the structure of the decision (not just the list of rules) and this reliably reveals the need for advanced analytics. For instance
And so on. If there are rules, there are almost always also ML/AI needs. If there's an ML/AI need, there's always a rules need.
We have some very effective workshops to help clients think through this too and I've written a book about it called Digital Decisioning:Using Decision Management to Deliver Business Impact from AI