Process Mining

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  • 1.  Account is locked

    Posted Tue December 06, 2022 10:18 AM
    Edited by Stephanie Wilkerson Tue December 06, 2022 01:46 PM
    Hi,

    We have some analyst form Itau customer that have their accounts at Process Mining Trial environment locked, the logins are:

    diego****@itau-unibanco.com.br
    lucas****@itau-unibanco.com.br
    valeria****@itau-unibanco.com.br

    Is it possible to unlock these logins?

    Thanks,

    Mauricio Okuyama
    IBM Expert Labs

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    Mauricio Okuyama
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  • 2.  RE: Account is locked

    IBM TechXchange Speaker
    Posted Tue December 06, 2022 01:47 PM
    Hi Mauricio,
    I heard you contacted Colin and were able to get the Itau accounts resolved today. 

    Thanks and hope they enjoy the trial!

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    Stephanie Wilkerson
    IBM
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    Original Message


  • 3.  RE: Account is locked

    Posted Thu December 08, 2022 02:25 PM
    Edited by Stephanie Wilkerson Fri January 20, 2023 05:09 PM
    Hi Stephanie,

    Any update about this issue? The customer need these accounts unlocked/password reset due to Workshop that Expert Labs will do on next Tuesday, december, 13th.

    These are the logins and issues
    NameStatuse-mail
    Allan Giordano Pinto Account locked all***@itau-unibanco.com.br
    Diego Mateus Barne Penhalber Account Locked di***@itau-unibanco.com.br
    Katia Yuta Incorrect login/password error ka***@itau-unibanco.com.br
    Lucas Navarreto Botelho Account Locked lu***@itau-unibanco.com.br
    Rodrigo Rosinholi  Account Locked ro***@itau-unibanco.com.br
    Valeria Francisca Vercosa Account Locked va***@itau-unibanco.com.br
    Tamires Fernanda Hasn't received password email Ta***correio.itau.com.br


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    Mauricio Okuyama
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    Original Message