Content Management and Capture

Does anyone experiencing sluggishness with Datacap desktop in 9.1.9? We use 1 TMS server and 2 DcDesktop servers, 1 fp/tmweb server and multiple rulerunners. 32 GB RAM and 500GB disk space.

The performance for manual tasks on Datacap desktop is slower but the background processes are much faster. Batches with no manual intervention are also faster than before, but Verify tasks with manual input are taking longer. Most of the button clicks are taking forever to register and to get the response back. There is almost a 15 sec delay compared to old our old version before upgrade. DotEditPanels (APT based ) are rebuilt with latest DDK , but no code changes are made.

It gets worse when multiple users are logged in at the same time. What is the process to diagnose? We already turned off all logging, increased RAM and ensured all permissions on required directories are set. Load balancing is also in place so users are not logged in on to the same station ( 5 to 6 users per station at a time).

Best thing to do is test with native applications like TravelDocs or APT. 
It appears that all these slow issues may be a result of the overall slowness on your environment similar to your RR server taking 35 seconds just start up the exe.  Any antiv virus scanning the datacap directory?  Testing with native app use local MDB some this will give you some clues if it's your DB menaing TMS talking to the DB.  Could be the DB response is slow.  The panel and it's fields if you update or change is chatty against the DB.  This is one way of isolating if t's the DB.   

Does anyone experiencing sluggishness with Datacap desktop in 9.1.9? We use 1 TMS server and 2 DcDesktop servers, 1 fp/tmweb server and multiple rulerunners. 32 GB RAM and 500GB disk space.

The performance for manual tasks on Datacap desktop is slower but the background processes are much faster. Batches with no manual intervention are also faster than before, but Verify tasks with manual input are taking longer. Most of the button clicks are taking forever to register and to get the response back. There is almost a 15 sec delay compared to old our old version before upgrade. DotEditPanels (APT based ) are rebuilt with latest DDK , but no code changes are made.

It gets worse when multiple users are logged in at the same time. What is the process to diagnose? We already turned off all logging, increased RAM and ensured all permissions on required directories are set. Load balancing is also in place so users are not logged in on to the same station ( 5 to 6 users per station at a time).