Imagine a workplace where employees effortlessly delegate mundane tasks, access critical information through simple queries, and manage complex projects all within a unified application. Meanwhile, customers enjoy 24/7 access to intelligent virtual agents capable of providing instant answers and facilitating self-service experiences. This scenario, once an incredibly hard and unrealistic capability, is now a tangible reality with the advent of IBM watsonx Orchestrate.
Let's go deeper into the transformative power of IBM watsonx Orchestrate through detailed exploration of specific use cases, illustrating how this cutting-edge platform revolutionizes traditional processes and decision-making within diverse business contexts.
Use Case #1 - Automating Compensation Calculation
The Challenge: Traditionally, updating compensation plans involves a labor-intensive and error-prone process, requiring meticulous alignment with evolving business objectives and strategies.
The Solution: Todd, a Sales Manager, leverages WxO to automate and streamline the compensation calculation process for his sales team. Here's how:
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Defining Business Objectives: Todd starts by aligning the compensation plans with the company's strategic goals, such as increasing revenue or expanding the partner channel.
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Customizing Compensation Parameters: Utilizing WxO, Todd sets specific revenue targets and incentives for each quarter, choosing among various computational methods (e.g., flat or tiered percentages) to formulate a plan that best supports his objectives.
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Boosting Incentives for Key Outcomes: Recognizing the importance of customer base expansion, Todd introduces incentives for acquiring new logos, with higher rates for yearly subscriptions that auto-renew.
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Testing and Validation: Before finalization, Todd uses WxO to simulate different scenarios, ensuring the new plan motivates the sales team effectively and aligns with business goals.
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Publishing the Automated Plan: The finalized compensation plan is then published as an automation within WxO, making it accessible for sales representatives and HR, facilitating seamless and error-free compensation calculations.
Use Case #2 - Sales Automation in Action
The Challenge: Sales representatives often face complex, time-consuming processes when managing leads, qualifying opportunities, and negotiating deals.
The Solution: Tina, a Sales Representative at an office furniture company, utilizes WxO for a streamlined, efficient sales process from lead to closure. The steps include:
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Lead Qualification: Upon receiving a new lead, Tina uses WxO to quickly identify the lead's status, discovering that TechnoCyber Labs is a high-value Gold customer.
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Opportunity Assessment: Tina calls the potential client to understand their needs (100 armchairs for a new office) and uses WxO to access unit pricing and applicable commercial conditions in real-time.
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Negotiation and Proposal: WxO aids Tina in offering a customized discount to meet the client's budget, including an additional promotion for being a Gold customer, and submits the proposal for approval.
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Approval and Deal Closure: The proposal is reviewed and approved by the sales director through WxO, facilitating rapid communication and documentation. Tina then finalizes the deal, demonstrating WxO's capacity to enhance sales efficiency and customer satisfaction.
AI-driven Decisions Across Industries
WxO's Decision Automation capabilities extend far beyond individual case studies, offering transformative solutions across various sectors:
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Banking & Financial Services: Streamlining loan processing, customer onboarding, and compliance investigations.
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Government and Education: Automating eligibility checks for benefits and services, customs and border control, and tax payments.
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Healthcare: Enhancing patient care processes, donor matching, and medical fraud investigations.
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Retail: Optimizing orders, customer service, and loyalty programs.
Each of these use cases demonstrates WxO's ability to externalize business logic, making decisions accessible, repeatable, and auditable, thereby enabling businesses to adapt swiftly to changing dynamics.
Embracing watsonx Orchestrate's Capabilities
IBM watsonx Orchestrate is revolutionizing how businesses operate across various industries. By simplifying and automating complex decisions and workflows, it offers organizations a path to enhanced efficiency and agility. This shift not only keeps businesses competitive but also dramatically improves operations and customer interactions. The potential of watsonx Orchestrate to transform business processes with AI-powered automation is immense.
Don't miss the opportunity to see these use cases in action. Join us for an exclusive webinar: AI-driven Decisioning with IBM Decisions & Watsonx Orchestrate's Unified Automation Builder. Scheduled for Tue, Feb 13, 2024, at 1:00 PM EST, this event will feature Jerome Joubert and Mouad Atfi as they demonstrate live use cases and delve deeper into the platform's functionalities. Secure your spot now!
Decisions Team:
Mouad Atfi & Jerome Joubert
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