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Update: This is resolved. It appears the issue was the iPads and iPhones had to be upgraded to the latest version (DFU Restore did not work) and we had to enroll onto a guest wifi network (corp wifi and hotspot did not work). Thank you for all your suggestions! ------------------------------ JOSEPH ...

Thanks all for the feedback. Yes the APNs token and DEP token are all valid and we did perform a DFU/Restore via iTunes as outlined here http://support.apple.com/en-us/HT201263 I did find this from an Apple discussion board from 2016 and will try the DFU Restore again https://discussions.apple ...

Customer has iPads in Apple Business Manager which is integrated with their MaaS360 portal. During DEP enrollment, the iPad is stuck at a "Awaiting final configuration from " screen. The customer tried restoring the iPad via iTunes but still getting stuck at this screen. ------------------------------ ...

We tried everything but eventually we did wipe the device and re-enrolled, which resolved the issue. What was bizarre was that even after we removed the kiosk, the device did not have access to a samsung keyboard. In the input settings on the device the only options available were for Google or Samsung ...

No they do not have any of those settings disabled ------------------------------ JOSEPH ADETORO ------------------------------

That app ID worked for allowing the dialer app. However the customer says she is still unable to access the keyboard in any other app including text messaging. I've opened a case on the keyboard. Thanks Matt! ------------------------------ JOSEPH ADETORO ------------------------------

Hi Matt, The dialer is a kiosk launcher setting that we enabled in the policy These are the app IDs we have manually whitelisted: com.iddl.iddl_plus com.actsoft.mcomet2 com.exaktime.mobile com.google.android.apps ...

I have a customer using the Android Enterprise COSU kiosk on a Samsung device. For some reason the kiosk doesn't allow her to access the dialer app. It appears the dialer app also controls the keyboard so as a result she is also unable to type. We already have the dialer app whitelisted in the kiosk ...