IBM Security MaaS360

I been trying to Enroll a brand new, just unboxed, Google Pixel 7 Phone to the MaaS360 system for our company. 
However, after enrollment, a notification from Google Play appears saying "Device Managed by Admin, Automatically Resetting Soon". This is shown on the device itself in the notification tray.

If you wait the full time period (2 hrs), or tap the notification, it forces a Factory Reset.

I asked an Advisor to help assist in my query.
I been trying to re-enroll on this device multiple times and the same issue occurs each time.

I also tried different users to see if something a user setting was causing it. 

There are NO Compliance Rules set, and NO Compliance Logs available.
Additionally, this issue occurred a couple times on other devices, but have since resolved themselves without any reason whatsoever. 

I had enrolled other devices, including the same models, before without any issue. So I do not believe this to be user error. Other devices also don't show the "Resetting" notification either. 

What should I do to fix this?

Hello

Off the top of my head there isn't much I think that can be checked in terms of what is causing this, save for maybe Devices / Enrollments / More to see if there is automatic enrollment happening (such as Android Zero Touch enrollment). 

Please raise a support ticket for further investigation. 

Thanks, regards

I been trying to Enroll a brand new, just unboxed, Google Pixel 7 Phone to the MaaS360 system for our company. 
However, after enrollment, a notification from Google Play appears saying "Device Managed by Admin, Automatically Resetting Soon". This is shown on the device itself in the notification tray.

If you wait the full time period (2 hrs), or tap the notification, it forces a Factory Reset.

I asked an Advisor to help assist in my query.
I been trying to re-enroll on this device multiple times and the same issue occurs each time.

I also tried different users to see if something a user setting was causing it. 

There are NO Compliance Rules set, and NO Compliance Logs available.
Additionally, this issue occurred a couple times on other devices, but have since resolved themselves without any reason whatsoever. 

I had enrolled other devices, including the same models, before without any issue. So I do not believe this to be user error. Other devices also don't show the "Resetting" notification either. 

What should I do to fix this?

It doesn't look like automatic enrollment is occurring. At least from what I can see. I'll try to submit a ticket though. Thanks.

Hello

Off the top of my head there isn't much I think that can be checked in terms of what is causing this, save for maybe Devices / Enrollments / More to see if there is automatic enrollment happening (such as Android Zero Touch enrollment). 

Please raise a support ticket for further investigation. 

Thanks, regards

I been trying to Enroll a brand new, just unboxed, Google Pixel 7 Phone to the MaaS360 system for our company. 
However, after enrollment, a notification from Google Play appears saying "Device Managed by Admin, Automatically Resetting Soon". This is shown on the device itself in the notification tray.

If you wait the full time period (2 hrs), or tap the notification, it forces a Factory Reset.

I asked an Advisor to help assist in my query.
I been trying to re-enroll on this device multiple times and the same issue occurs each time.

I also tried different users to see if something a user setting was causing it. 

There are NO Compliance Rules set, and NO Compliance Logs available.
Additionally, this issue occurred a couple times on other devices, but have since resolved themselves without any reason whatsoever. 

I had enrolled other devices, including the same models, before without any issue. So I do not believe this to be user error. Other devices also don't show the "Resetting" notification either. 

What should I do to fix this?

It doesn't look like automatic enrollment is occurring. At least from what I can see. I'll try to submit a ticket though. Thanks.

Hello

Off the top of my head there isn't much I think that can be checked in terms of what is causing this, save for maybe Devices / Enrollments / More to see if there is automatic enrollment happening (such as Android Zero Touch enrollment). 

Please raise a support ticket for further investigation. 

Thanks, regards

I been trying to Enroll a brand new, just unboxed, Google Pixel 7 Phone to the MaaS360 system for our company. 
However, after enrollment, a notification from Google Play appears saying "Device Managed by Admin, Automatically Resetting Soon". This is shown on the device itself in the notification tray.

If you wait the full time period (2 hrs), or tap the notification, it forces a Factory Reset.

I asked an Advisor to help assist in my query.
I been trying to re-enroll on this device multiple times and the same issue occurs each time.

I also tried different users to see if something a user setting was causing it. 

There are NO Compliance Rules set, and NO Compliance Logs available.
Additionally, this issue occurred a couple times on other devices, but have since resolved themselves without any reason whatsoever. 

I had enrolled other devices, including the same models, before without any issue. So I do not believe this to be user error. Other devices also don't show the "Resetting" notification either. 

What should I do to fix this?

From what I understand from documentation, License is usually found in Setup -> Licenses right?

Despite having Admin Lvl 2 access, I don't seem to see that.

It doesn't look like automatic enrollment is occurring. At least from what I can see. I'll try to submit a ticket though. Thanks.

Hello

Off the top of my head there isn't much I think that can be checked in terms of what is causing this, save for maybe Devices / Enrollments / More to see if there is automatic enrollment happening (such as Android Zero Touch enrollment). 

Please raise a support ticket for further investigation. 

Thanks, regards

I been trying to Enroll a brand new, just unboxed, Google Pixel 7 Phone to the MaaS360 system for our company. 
However, after enrollment, a notification from Google Play appears saying "Device Managed by Admin, Automatically Resetting Soon". This is shown on the device itself in the notification tray.

If you wait the full time period (2 hrs), or tap the notification, it forces a Factory Reset.

I asked an Advisor to help assist in my query.
I been trying to re-enroll on this device multiple times and the same issue occurs each time.

I also tried different users to see if something a user setting was causing it. 

There are NO Compliance Rules set, and NO Compliance Logs available.
Additionally, this issue occurred a couple times on other devices, but have since resolved themselves without any reason whatsoever. 

I had enrolled other devices, including the same models, before without any issue. So I do not believe this to be user error. Other devices also don't show the "Resetting" notification either. 

What should I do to fix this?

From what I understand from documentation, License is usually found in Setup -> Licenses right?

Despite having Admin Lvl 2 access, I don't seem to see that.

It doesn't look like automatic enrollment is occurring. At least from what I can see. I'll try to submit a ticket though. Thanks.

Hello

Off the top of my head there isn't much I think that can be checked in terms of what is causing this, save for maybe Devices / Enrollments / More to see if there is automatic enrollment happening (such as Android Zero Touch enrollment). 

Please raise a support ticket for further investigation. 

Thanks, regards

I been trying to Enroll a brand new, just unboxed, Google Pixel 7 Phone to the MaaS360 system for our company. 
However, after enrollment, a notification from Google Play appears saying "Device Managed by Admin, Automatically Resetting Soon". This is shown on the device itself in the notification tray.

If you wait the full time period (2 hrs), or tap the notification, it forces a Factory Reset.

I asked an Advisor to help assist in my query.
I been trying to re-enroll on this device multiple times and the same issue occurs each time.

I also tried different users to see if something a user setting was causing it. 

There are NO Compliance Rules set, and NO Compliance Logs available.
Additionally, this issue occurred a couple times on other devices, but have since resolved themselves without any reason whatsoever. 

I had enrolled other devices, including the same models, before without any issue. So I do not believe this to be user error. Other devices also don't show the "Resetting" notification either. 

What should I do to fix this?

Unfortunately, the same issue occurs.

I'm not sure how to check how many licenses we have either.

From what I understand from documentation, License is usually found in Setup -> Licenses right?

Despite having Admin Lvl 2 access, I don't seem to see that.

It doesn't look like automatic enrollment is occurring. At least from what I can see. I'll try to submit a ticket though. Thanks.

Hello

Off the top of my head there isn't much I think that can be checked in terms of what is causing this, save for maybe Devices / Enrollments / More to see if there is automatic enrollment happening (such as Android Zero Touch enrollment). 

Please raise a support ticket for further investigation. 

Thanks, regards

I been trying to Enroll a brand new, just unboxed, Google Pixel 7 Phone to the MaaS360 system for our company. 
However, after enrollment, a notification from Google Play appears saying "Device Managed by Admin, Automatically Resetting Soon". This is shown on the device itself in the notification tray.

If you wait the full time period (2 hrs), or tap the notification, it forces a Factory Reset.

I asked an Advisor to help assist in my query.
I been trying to re-enroll on this device multiple times and the same issue occurs each time.

I also tried different users to see if something a user setting was causing it. 

There are NO Compliance Rules set, and NO Compliance Logs available.
Additionally, this issue occurred a couple times on other devices, but have since resolved themselves without any reason whatsoever. 

I had enrolled other devices, including the same models, before without any issue. So I do not believe this to be user error. Other devices also don't show the "Resetting" notification either. 

What should I do to fix this?

Unfortunately, the same issue occurs.

I'm not sure how to check how many licenses we have either.

From what I understand from documentation, License is usually found in Setup -> Licenses right?

Despite having Admin Lvl 2 access, I don't seem to see that.

It doesn't look like automatic enrollment is occurring. At least from what I can see. I'll try to submit a ticket though. Thanks.

Hello

Off the top of my head there isn't much I think that can be checked in terms of what is causing this, save for maybe Devices / Enrollments / More to see if there is automatic enrollment happening (such as Android Zero Touch enrollment). 

Please raise a support ticket for further investigation. 

Thanks, regards

I been trying to Enroll a brand new, just unboxed, Google Pixel 7 Phone to the MaaS360 system for our company. 
However, after enrollment, a notification from Google Play appears saying "Device Managed by Admin, Automatically Resetting Soon". This is shown on the device itself in the notification tray.

If you wait the full time period (2 hrs), or tap the notification, it forces a Factory Reset.

I asked an Advisor to help assist in my query.
I been trying to re-enroll on this device multiple times and the same issue occurs each time.

I also tried different users to see if something a user setting was causing it. 

There are NO Compliance Rules set, and NO Compliance Logs available.
Additionally, this issue occurred a couple times on other devices, but have since resolved themselves without any reason whatsoever. 

I had enrolled other devices, including the same models, before without any issue. So I do not believe this to be user error. Other devices also don't show the "Resetting" notification either. 

What should I do to fix this?

I been trying to Enroll a brand new, just unboxed, Google Pixel 7 Phone to the MaaS360 system for our company. 
However, after enrollment, a notification from Google Play appears saying "Device Managed by Admin, Automatically Resetting Soon". This is shown on the device itself in the notification tray.

If you wait the full time period (2 hrs), or tap the notification, it forces a Factory Reset.

I asked an Advisor to help assist in my query.
I been trying to re-enroll on this device multiple times and the same issue occurs each time.

I also tried different users to see if something a user setting was causing it. 

There are NO Compliance Rules set, and NO Compliance Logs available.
Additionally, this issue occurred a couple times on other devices, but have since resolved themselves without any reason whatsoever. 

I had enrolled other devices, including the same models, before without any issue. So I do not believe this to be user error. Other devices also don't show the "Resetting" notification either. 

What should I do to fix this?

I been trying to Enroll a brand new, just unboxed, Google Pixel 7 Phone to the MaaS360 system for our company. 
However, after enrollment, a notification from Google Play appears saying "Device Managed by Admin, Automatically Resetting Soon". This is shown on the device itself in the notification tray.

If you wait the full time period (2 hrs), or tap the notification, it forces a Factory Reset.

I asked an Advisor to help assist in my query.
I been trying to re-enroll on this device multiple times and the same issue occurs each time.

I also tried different users to see if something a user setting was causing it. 

There are NO Compliance Rules set, and NO Compliance Logs available.
Additionally, this issue occurred a couple times on other devices, but have since resolved themselves without any reason whatsoever. 

I had enrolled other devices, including the same models, before without any issue. So I do not believe this to be user error. Other devices also don't show the "Resetting" notification either. 

What should I do to fix this?