I am an IBM champion and can completely confirm your comments are not correct.
I have learned the report providing app versions for all apps on all devices enrolled refreshes every 14 days.
This is definitive after having to produce this report for 65 MaaS360 installs.
Original Message:
Sent: 9/29/2023 9:41:00 AM
From: Neel Amin
Subject: RE: Are MaaS360 Reports Useless?
Hi Lisa,
Apologies for the confusion and miscommunication from our side on this query. I agree with Prasad mostly all of our Reports updates on a 24 hours refresh period except for UEM Overview, Hardware Inventory & Network inventory which are available in near real-time. If you do see any discrepancies on your side please let us know on the case you have opened with support.
We are working on adding this to our documentation in the future.
Thank you!
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Neel Amin
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Original Message:
Sent: Tue September 26, 2023 11:29 AM
From: Lisa Busby
Subject: Are MaaS360 Reports Useless?
Hi Prasad. This is not what we were told:
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Lisa Busby
Original Message:
Sent: Tue September 26, 2023 10:23 AM
From: Prasad Balasubramanian
Subject: Are MaaS360 Reports Useless?
Hi Lisa,
We've UEM Overview, Hardware Inventory & Network inventory reports available in near real-time and all other reports have a refresh frequency of 24 hours. We do not have refresh rates of 14 days for any report. I'd like to clarify that it is a misconception.
The Mobile Expense Management report is the only exception and is refreshed in line with the billing cycle specific to every customer. For example, if a customer's billing cycle starts on 14th of every month, then you'll find August 14th to September 14th report in August report. Updating this report every 24 hours does not make sense as it's a monthly report.
We'll be updating our product documentation respectively with the above information so that all customers know this & no confusion arises.
As part of the evaluation of the idea you filed in this regard, we'll analyse app management reports for your account & update you separately.
Hope this helps.
Thanks
Prasad (Product Manager, MaaS360)
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Prasad Balasubramanian
Original Message:
Sent: Wed September 20, 2023 04:19 PM
From: Lisa Busby
Subject: Are MaaS360 Reports Useless?
We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they?
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Lisa Busby
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