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Are MaaS360 Reports Useless?

  • 1.  Are MaaS360 Reports Useless?

    Posted Wed September 20, 2023 04:19 PM

    We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 



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    Lisa Busby
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  • 2.  RE: Are MaaS360 Reports Useless?

    IBM Champion
    Posted Thu September 21, 2023 09:52 AM

    I completely agree.  How do we escalate a feature request to facilitate the ability to refresh the report more frequently?

     

    Thanks,

     

    Mitch Lauer

    Sr. Management Consultant

    connecTel  Wireless              

    216-970-6981 | Cell-US           416-801-3127 | Cell-Canada  

    412-339-5775 | Help Desk     412-339-5765 | Direct Dial

     






  • 3.  RE: Are MaaS360 Reports Useless?

    Posted Thu September 21, 2023 04:03 PM
    I have created an idea on ideas.ibm.com

    Please vote for it. This is so insane that we even have to bring this up.


    Lisa M. Busby, CIO
    MSIA, CISSP
    Addison County Home Health & Hospice 
    802-388-7259




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  • 4.  RE: Are MaaS360 Reports Useless?

    Posted Tue September 26, 2023 10:23 AM

    Hi Lisa,

    We've UEM Overview, Hardware Inventory & Network inventory reports available in near real-time and all other reports have a refresh frequency of 24 hours. We do not have refresh rates of 14 days for any report. I'd like to clarify that it is a misconception.<u5:p></u5:p>

    The Mobile Expense Management report is the only exception and is refreshed in line with the billing cycle specific to every customer.  For example, if a customer's billing cycle starts on 14th of every month, then you'll find August 14th to September 14th report in August report. Updating this report every 24 hours does not make sense as it's a monthly report.<u5:p></u5:p>

    We'll be updating our product documentation respectively with the above information so that all customers know this & no confusion arises.<u5:p></u5:p>

    As part of the evaluation of the idea you filed in this regard, we'll analyse app management reports for your account & update <u5:p></u5:p>you separately.<u5:p></u5:p>

    Hope this helps.

    Thanks

    Prasad (Product Manager, MaaS360)



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    Prasad Balasubramanian
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  • 5.  RE: Are MaaS360 Reports Useless?

    IBM Champion