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macOS 12 Aspera Connect error on Google Chrome: Connect 3.9+ was detected but is not responding to extension requests. Check native message host registration

  • 1.  macOS 12 Aspera Connect error on Google Chrome: Connect 3.9+ was detected but is not responding to extension requests. Check native message host registration

    Posted Mon December 04, 2023 10:43 AM

    Hi,

    I'm having the issue below and I've checked all the usual troubleshooting guides. I have Connect installed and the extension, the app work as expected in Safari but not in Google Chrome. 

    Any ideas? 

    Error:

    Connect 3.9+ was detected but is not responding to extension requests. Check native message host registration.

    Thank you,

    A



    ------------------------------
    Anthony Berardo
    ------------------------------


  • 2.  RE: macOS 12 Aspera Connect error on Google Chrome: Connect 3.9+ was detected but is not responding to extension requests. Check native message host registration

    Posted Tue December 05, 2023 02:19 PM

    Hi Anthony,

    Sorry to see you are having problems. Thank you for the screenshot and logs.

    This error indicates that the web application is unable to communicate with the locally installed Aspera Connect application through the browser extension. This could be caused by a number of different things, and may be fixed by re-installing the application.

    Alternatively, if you are comfortable running commands in the Developer Console, you can do the following as a quick workaround:

    1. Run the following command on the web page that integrates with Aspera: `localStorage.setItem('aspera-connect-method', 'http')`
    2. Refresh the page.
    3. Note: This workaround only applies to Chrome, Firefox, and Edge. 

    This instructs the web application to bypass the browser extension and instead use HTTP to communicate with the application directly. While not a long term solution, it should at least unblock you to perform transfers as needed.

    Troubleshooting this particular error can be tricky. If re-installing the application does not resolve the issue, feel free to reach out to me at my email: dwosk@us.ibm.com. 



    ------------------------------
    David Wosk
    ------------------------------

    Original Message


  • 3.  RE: macOS 12 Aspera Connect error on Google Chrome: Connect 3.9+ was detected but is not responding to extension requests. Check native message host registration

    Posted Tue December 05, 2023 02:25 PM
    Edited by Anthony Berardo Wed December 06, 2023 03:16 AM
    Hi David,
    Thank you for your response. I've found the issue which had to do with update.googleapis.com domain being blocked by our firewall. 
     
     
    Thank you, 
    A


    Original Message