Aspera

Hello,

I'm on an MBP M1 Max running macOS Ventura 13.2.1 I've tried updating to latest version of Aspera Connect 4.2.5.306 and every time I go to browse for files to upload the filenames of the files I want to upload flash as black/clickable for a second before getting grayed out. This was working a within the last week or so before I had updated my OS so I'm thinking this is what could be the issue. I've tried completely uninstalling and reinstalling, verifying full disk access in security preferences, rebooting many times, as well as wiping ~/.aspera directory but no change. 

Hello,

I'm on an MBP M1 Max running macOS Ventura 13.2.1 I've tried updating to latest version of Aspera Connect 4.2.5.306 and every time I go to browse for files to upload the filenames of the files I want to upload flash as black/clickable for a second before getting grayed out. This was working a within the last week or so before I had updated my OS so I'm thinking this is what could be the issue. I've tried completely uninstalling and reinstalling, verifying full disk access in security preferences, rebooting many times, as well as wiping ~/.aspera directory but no change. 

Hi Jason,

Here are a few things you can try (as well as some questions) that hopefully narrow down the issue for us:

1. I'm assuming you're referring to the select file dialog for uploads. You mention the files are greyed out - does this happen on a per-file basis after clicking one or for all files immediately after the dialog opens?
2. Are folders clickable and able to be uploaded? If so, it could be that the dialog that's opened is intended for uploading folders and not files.
3. Can you try with another piece of software that isn't Aspera Connect? For example, try attaching a file to an email - do you see the same issue?
4. We just recently released Aspera Connect 4.2.5 last week, and while it seems to work on our end on macOS Ventura 13.2.1, you could try going back to Aspera Connect 4.2.4 and see if that resolves the issue. Previous releases are available on the website (https://www.ibm.com/aspera/connect/) under "See all installers".

Let us know, thanks!

------------------------------
David Wosk

Original Message:
Sent: Tue March 28, 2023 06:50 PM
From: Jason Zukor
Subject: File types not clickable after updating to macOS Venture 13.2.1

Hello,

I'm on an MBP M1 Max running macOS Ventura 13.2.1 I've tried updating to latest version of Aspera Connect 4.2.5.306 and every time I go to browse for files to upload the filenames of the files I want to upload flash as black/clickable for a second before getting grayed out. This was working a within the last week or so before I had updated my OS so I'm thinking this is what could be the issue. I've tried completely uninstalling and reinstalling, verifying full disk access in security preferences, rebooting many times, as well as wiping ~/.aspera directory but no change. 

Hi Jason,

Here are a few things you can try (as well as some questions) that hopefully narrow down the issue for us:

1. I'm assuming you're referring to the select file dialog for uploads. You mention the files are greyed out - does this happen on a per-file basis after clicking one or for all files immediately after the dialog opens?
2. Are folders clickable and able to be uploaded? If so, it could be that the dialog that's opened is intended for uploading folders and not files.
3. Can you try with another piece of software that isn't Aspera Connect? For example, try attaching a file to an email - do you see the same issue?
4. We just recently released Aspera Connect 4.2.5 last week, and while it seems to work on our end on macOS Ventura 13.2.1, you could try going back to Aspera Connect 4.2.4 and see if that resolves the issue. Previous releases are available on the website (https://www.ibm.com/aspera/connect/) under "See all installers".

Let us know, thanks!

------------------------------
David Wosk

Original Message:
Sent: Tue March 28, 2023 06:50 PM
From: Jason Zukor
Subject: File types not clickable after updating to macOS Venture 13.2.1

Hello,

I'm on an MBP M1 Max running macOS Ventura 13.2.1 I've tried updating to latest version of Aspera Connect 4.2.5.306 and every time I go to browse for files to upload the filenames of the files I want to upload flash as black/clickable for a second before getting grayed out. This was working a within the last week or so before I had updated my OS so I'm thinking this is what could be the issue. I've tried completely uninstalling and reinstalling, verifying full disk access in security preferences, rebooting many times, as well as wiping ~/.aspera directory but no change. 

Hi Jason,

Here are a few things you can try (as well as some questions) that hopefully narrow down the issue for us:

1. I'm assuming you're referring to the select file dialog for uploads. You mention the files are greyed out - does this happen on a per-file basis after clicking one or for all files immediately after the dialog opens?
2. Are folders clickable and able to be uploaded? If so, it could be that the dialog that's opened is intended for uploading folders and not files.
3. Can you try with another piece of software that isn't Aspera Connect? For example, try attaching a file to an email - do you see the same issue?
4. We just recently released Aspera Connect 4.2.5 last week, and while it seems to work on our end on macOS Ventura 13.2.1, you could try going back to Aspera Connect 4.2.4 and see if that resolves the issue. Previous releases are available on the website (https://www.ibm.com/aspera/connect/) under "See all installers".

Let us know, thanks!

------------------------------
David Wosk

Original Message:
Sent: Tue March 28, 2023 06:50 PM
From: Jason Zukor
Subject: File types not clickable after updating to macOS Venture 13.2.1

Hello,

I'm on an MBP M1 Max running macOS Ventura 13.2.1 I've tried updating to latest version of Aspera Connect 4.2.5.306 and every time I go to browse for files to upload the filenames of the files I want to upload flash as black/clickable for a second before getting grayed out. This was working a within the last week or so before I had updated my OS so I'm thinking this is what could be the issue. I've tried completely uninstalling and reinstalling, verifying full disk access in security preferences, rebooting many times, as well as wiping ~/.aspera directory but no change. 

1. Correct in the select file dialog for uploads. This happens to all files, on occasion I would very briefly see them flash as black/selectable but then immediately turn grey/un-selectable.
2. Folders are clickable in that they are black and I can select but that just opens the folder instead of selecting it for upload as a whole, I've never been able to upload as a folder but maybe that's a restriction via the config on the integrated site end. Meaning this is an aspera integration into webapp one of our teams has built, not like an IBM AoC webapp instance (such as [company].ibmaspera.com)
3. Not sure I follow this one but I don't have time at this moment to re-download software that isn't working on my machine. I was for sure able to attach files into other apps though such as Slack and Outlook as it's part of my normal daily routine. I had done a few full reboots while trying to troubleshoot this issue in addition to uninstalling and reinstalling. 
4. As I mentioned in my follow up response above I did indeed have to downgrade back to 4.2.1.116 as that one seemed to be functional for my coworker. Unsure where exactly it broke between that one and 4.2.5 but my initial issue was definitely using 4.2.5 Not sure why you guys aren't having the same issue on your end but it seems I'm not the only one as I see Eric below has reported similar issues.
   
   
   For @Eric Richards I too saw the thing with removing an extension as I at one point tried the Aspera Test Connection page here: https://test-connect.ibmaspera.com/ and the file it downloads is without extension and I noticed in subsequent troubleshoting that it was black/selectable.

Hi Jason,

Here are a few things you can try (as well as some questions) that hopefully narrow down the issue for us:

1. I'm assuming you're referring to the select file dialog for uploads. You mention the files are greyed out - does this happen on a per-file basis after clicking one or for all files immediately after the dialog opens?
2. Are folders clickable and able to be uploaded? If so, it could be that the dialog that's opened is intended for uploading folders and not files.
3. Can you try with another piece of software that isn't Aspera Connect? For example, try attaching a file to an email - do you see the same issue?
4. We just recently released Aspera Connect 4.2.5 last week, and while it seems to work on our end on macOS Ventura 13.2.1, you could try going back to Aspera Connect 4.2.4 and see if that resolves the issue. Previous releases are available on the website (https://www.ibm.com/aspera/connect/) under "See all installers".

Let us know, thanks!

------------------------------
David Wosk

Original Message:
Sent: Tue March 28, 2023 06:50 PM
From: Jason Zukor
Subject: File types not clickable after updating to macOS Venture 13.2.1

Hello,

I'm on an MBP M1 Max running macOS Ventura 13.2.1 I've tried updating to latest version of Aspera Connect 4.2.5.306 and every time I go to browse for files to upload the filenames of the files I want to upload flash as black/clickable for a second before getting grayed out. This was working a within the last week or so before I had updated my OS so I'm thinking this is what could be the issue. I've tried completely uninstalling and reinstalling, verifying full disk access in security preferences, rebooting many times, as well as wiping ~/.aspera directory but no change. 

Hey everyone, 

I ran into the same issue this week and found a good workaround. I use Aspera Connect to upload large (10GB+) video files to a platform and ran into the "greyed out video file" problem. 

First I figured it was my OS so I upgraded Mac OS to Ventura 13.3.1 and after multiple installs/re-installs of Aspera Connect and the Chrome plugin I finally downgraded to 4.2.3.197 from this page on the IBM site.

As of now it's working fine - I was able to successfully select and upload a test video via Aspera as I've done hundreds of times before. Hope this helps someone out who's dealing with the same problem!

1. Correct in the select file dialog for uploads. This happens to all files, on occasion I would very briefly see them flash as black/selectable but then immediately turn grey/un-selectable.
2. Folders are clickable in that they are black and I can select but that just opens the folder instead of selecting it for upload as a whole, I've never been able to upload as a folder but maybe that's a restriction via the config on the integrated site end. Meaning this is an aspera integration into webapp one of our teams has built, not like an IBM AoC webapp instance (such as [company].ibmaspera.com)
3. Not sure I follow this one but I don't have time at this moment to re-download software that isn't working on my machine. I was for sure able to attach files into other apps though such as Slack and Outlook as it's part of my normal daily routine. I had done a few full reboots while trying to troubleshoot this issue in addition to uninstalling and reinstalling. 
4. As I mentioned in my follow up response above I did indeed have to downgrade back to 4.2.1.116 as that one seemed to be functional for my coworker. Unsure where exactly it broke between that one and 4.2.5 but my initial issue was definitely using 4.2.5 Not sure why you guys aren't having the same issue on your end but it seems I'm not the only one as I see Eric below has reported similar issues.
   
   
   For @Eric Richards I too saw the thing with removing an extension as I at one point tried the Aspera Test Connection page here: https://test-connect.ibmaspera.com/ and the file it downloads is without extension and I noticed in subsequent troubleshoting that it was black/selectable.

Hi Jason,

Here are a few things you can try (as well as some questions) that hopefully narrow down the issue for us:

1. I'm assuming you're referring to the select file dialog for uploads. You mention the files are greyed out - does this happen on a per-file basis after clicking one or for all files immediately after the dialog opens?
2. Are folders clickable and able to be uploaded? If so, it could be that the dialog that's opened is intended for uploading folders and not files.
3. Can you try with another piece of software that isn't Aspera Connect? For example, try attaching a file to an email - do you see the same issue?
4. We just recently released Aspera Connect 4.2.5 last week, and while it seems to work on our end on macOS Ventura 13.2.1, you could try going back to Aspera Connect 4.2.4 and see if that resolves the issue. Previous releases are available on the website (https://www.ibm.com/aspera/connect/) under "See all installers".

Let us know, thanks!

------------------------------
David Wosk

Original Message:
Sent: Tue March 28, 2023 06:50 PM
From: Jason Zukor
Subject: File types not clickable after updating to macOS Venture 13.2.1

Hello,

I'm on an MBP M1 Max running macOS Ventura 13.2.1 I've tried updating to latest version of Aspera Connect 4.2.5.306 and every time I go to browse for files to upload the filenames of the files I want to upload flash as black/clickable for a second before getting grayed out. This was working a within the last week or so before I had updated my OS so I'm thinking this is what could be the issue. I've tried completely uninstalling and reinstalling, verifying full disk access in security preferences, rebooting many times, as well as wiping ~/.aspera directory but no change.