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ENA (https://www.ebi.ac.uk/ena) data download error: failed to authenticate

  • 1.  ENA (https://www.ebi.ac.uk/ena) data download error: failed to authenticate

    Posted Thu March 24, 2022 09:09 AM
    We were recently using Aspera to download data from ftp.sra.ebi.ac.uk/vol1. During the download it shows.

    "Session Stop (Error: failed to authenticate)
    ascp: failed to authenticate, existing.
    "
    We have successfully downloaded data from EBI before

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    Ruifang Cao
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  • 2.  RE: ENA (https://www.ebi.ac.uk/ena) data download error: failed to authenticate

    Posted Mon April 11, 2022 04:39 PM
    Hello Ruifang,  Thank you for contacting IBM via the IBM Community Forum.  The scope of your question requires more investigation.  In order to obtain further assistance, please open a case with IBM Aspera Support for additional assistance.  When you open the case, please provide a detailed description of your issue.  Also, attach any files such as screen captures and logs for your product that will help us investigate the issue further.

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    Tameka Woody
    Accelerated Value Specialist
    IBM
    Durham NC
    919-543-2480
    ------------------------------

    Original Message