API Connect

I am using the API Designer v10.0.5.1713. I am able to add two of our three clouds to the designer. When attempting to add our non-production cloud, I get a get the following error: Invalid HOST URL

Invalid URL. Please enter valid API Manager HOST URL. e.g https://api-connect-host.com

I know the URL is valid. I looked for logs for the designer and found none. Looking at the Windows system logs and could see nothing. Please advise.

Can anyone assist with this issue?

I suggest you raise a support case, there's no information here to go on and I'm not sure you want to add more as that might be confidential. Easier to just raise a support case.

Thank Chris. I will create a support case. I was not aware that the API Designer would be supported via the standard support case channel.

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EIS Developer
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The toolkit is shown on our API Connect front-page so we tried to install it. We followed every steps presented inside the documentation.
We could not connect, and could not bypass the connection to work offline. We created a ticket to IBM and got the following answer :

Hello Nicolas,

Thank you for waiting. Currently, there is not a supported way for APIC V10 RI customer to connect directly to the API Manager.
The Designer is made to work locally. This would be the reason for your errors with logging in and connecting your APIM host endpoint.
The Designer provides the capability to develop draft APIs and products, and optionally to publish them to a catalog in a connect API Connect environment.
APIC V10 RI users are not currently able to connect the API Designer, rather only a local environment is supported.
I apologize for this inconvenience. Please let me know if you have any questions.
Regards. Sage AppDev Support Engineer IBM Cloud

First, it is strange to give us a tool on our front-page and say we can use it online when we cannot.

The documentation is made specially for our product version so I highly doubt the response I got from IBM.

Second, we cannot bypass the connection even when we setup the right environment variable on PC.

I feel IBM is not capable to produce good quality documentation (many policies such as Result are not even documented), many exemples shown have javascript errors. To me this tool is already a legacy software.

So no, I don't think we will get a fix anytime soon.