BPM, Workflow, and Case

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  • 1.  IBM Case Manager Response Filter Plugin for In basket Filtering behave abnormally in BAW 21.0.3 version

    Posted 22 days ago

    We are using a Response Filter Plugin for In-basket filtering based on Roles in IBM Case Manager. When this Plugin was developed the Case manager version was 5.2.1 and currently, we are operating on BAW version 21.02.x. Looking for some guidance on this.



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    Rosamma Kannittachirayil Jacob
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  • 2.  RE: IBM Case Manager Response Filter Plugin for In basket Filtering behave abnormally in BAW 21.0.3 version
    Best Answer

    IBM Champion
    Posted 20 days ago

    Hi Rosamma,

    we are currently facing the same problem.

    You have to adjust the topic for the filtered services in your PluginResponseFilter. Here the Case Client no longer uses the standard ICN service /p8/getWorkItems, but you have to switch to the PluginService from the ICMAPIPlugin: "/plugin/GetMergedWorkListService". Your filter should then take effect again. Unfortunately, this does not yet work with our solution... Maybe you'll have more luck with it.

    Take a look at this node: How can I implement request and response filters in Business Workflow Automation Case plug-ins? (ibm.com)

    regards

    Christoph



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    Christoph Sünderkamp
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  • 3.  RE: IBM Case Manager Response Filter Plugin for In basket Filtering behave abnormally in BAW 21.0.3 version

    Posted 11 days ago

    Hello Christoph,

    Thank you for providing the link to the technical note.

    I have updated the code with the new filtered service expression "/plugin/GetMergedWorkListService", but it has not resolved the issue for me either. We utilize filters to set the column widths for Inbaskets, and since the BAW upgrade, the column widths have become disorganized. If you find a solution, please inform me, and I will do likewise.

    Thank you,

    Ram Medam



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    Ramagopal Medam
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  • 4.  RE: IBM Case Manager Response Filter Plugin for In basket Filtering behave abnormally in BAW 21.0.3 version

    IBM Champion
    Posted 8 days ago

    Hi Ram,

    with ICM 5.2.1 you probably also worked with a (very) old ICN.
     
    To change the (new) default behavior, you must set the disableAutoAdjust attribute on the ContentList to true (it is false by default). Then you can assign fixed widths again.
    see: https://www.ibm.com/docs/api/v1/content/SSEUEX_3.0.15/com.ibm.developingeuc.doc/doc/JavaScriptdoc/symbols/ecm.widget.listView.ContentList.html#disableAutoAdjust
    (By the way: we were able to solve our problem in the meantime with the help of the TechNote above.)
    regards
    Christoph


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    Christoph Sünderkamp
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