There is a need for a tool or a platform to aid the CSM in defining the value that Trusteer adds to the customer, and at the same time serves as a health check to bank's capabilities, systems and processes.
We have an idea to visualize the Trusteer events, showing fraudster activity between the bank's digital profiles. One should be able to have different views of the fraudster activity between these profiles, in particular a timeline view to highlight the knock-on effect of event chaining. This view should be printable.
What we mean by event chaining is to display the Pinpoint alerts per fraudster, in a timeline format, showing how the first alert escalated from something seemingly trivial as "suspicious access from a new device in a foreign country" to "suspicious access from multiple accounts", eventually ending in a more serious alert like "access from a known fraudster device", as an example. The entire escalation of event chaining should be visually represented, enabling the customer or CSM to understand how the fraud was handled by the bank's fraud analysis.
There should be a table view listing the fraudsters, showing meaningful information like the total amount of alerts "per fraudster", amount of digital profiles alerted on, percentage of Confirmed Fraud versus Pending/Legitimate, timestamp of first and last event as well as the duration of alerts in days. This view should also be printable.
We envision a spiderweb view, placing the fraudster at the center of the view with the digital profiles accessed by the fraudster as branches of the spiderweb. This view should have visual indicators identifying digital profiles marked as Confirmed Fraud by the bank. It should also contain additional indicators such as highlighting digital profiles with high fraudster activity, geographical location as well as a marker indicating that Trusteer has seen this fraudster at another Trusteer customer.
Insights such as global device id, IP address, ISP, etc. could be used to discern a fraudster.
This information and visualization can assist a CSM in discussions around the importance of timely feedback from the bank. Event chaining can be used for discussions around capability measurement and process efficiency. In summary, it is a near real time health check to the customer.
------------------------------
Jacques Van Der Merwe
------------------------------
Original Message:
Sent: Mon June 03, 2019 02:31 PM
From: MEIR ASISKOVICH
Subject: What would make your analysis more efficient?
Rumors are true, Trusteer teams are working on a new generation of our management portal (TMA). We did extensive research and design workshops with our top experts, and cool features are just around the corner.
Still, we would like you to share with us here your ideas for improvements - mostly what would make your fraud analysis more efficient?
We are looking forward to read your thoughts here, feel free to share any suggestion for the new system...
We can also meet and discuss it, I promise to share our plans with you too!
------------------------------
Meir Asiskovich
Offering Manager, Trusteer
meir.asiskovich@il.ibm.com
------------------------------