IBM Security QRadar SOAR

We've been trying for weeks to integrate IBM SOAR with BMC Remedy to no avail. We keep getting an error 500.

This is the playbook in IBM SOAR:

The problem is on the second "Call REST API" node, the one that's supposed to create a Service Request on BMC Remedy. This is the code inside that node:

import json# Extract tokentoken = str(playbook.functions.results.bmc_integration['content']['text'])# REST API detailsinputs.rest_api_verify = Falseinputs.rest_api_method = "POST"inputs.rest_api_url = "http://<url-hidden-for-this-post>:8008/api/arsys/v1/entry/SRM:RequestInterface_Create"# Correct the headers dictionaryinputs.rest_api_headers = json.dumps({    "Content-Type": "application/json",    "Authorization": "AR-JWT {}".format(token)})# REST API body using the json module for proper formattinginputs.rest_api_body = json.dumps({    "values": {        "z1D Action": "CREATE",        "Source Keyword": "IM",        "TitleInstanceID": "SRGAA5V0FEF9IARVAJLFRUA3EETALB",        "First Name": "<hidden-for-this-post>",        "Last Name": "<hidden-for-this-post>",        "Customer First Name": "<hidden-for-this-post>",        "Customer Last Name": "<hidden-for-this-post>",        "OfferingTitle": "REST API TEST SRM Request 1",        "Short Description": "REST API TEST SRM Request 1",        "Status": "Submitted",        "Company": "<hidden-for-this-post>",        "Customer Company": "<hidden-for-this-post>",        "Location Company": "<hidden-for-this-post>"    }})

This is the resulting error code when I try to run the playbook:

For reference, this is the document I used for the integration: How to create a Service Request through REST API

Kindly advise,

Thanks.

(Full disclosure, not an expert but somewhat proficient) It looks to me you are using the wrong authentication method and the wrong format of the body.  Can you try doing it this way. You can download the pdf with the documentation here btw

I wasn't able to test it on a live system but if it does not work, I suggest you read the pdf with the documentation carefully.

Re, EF

import json# Extract token# this will create the needed jwt headers from the provided tokeninputs.jwt_token = str(playbook.functions.results.bmc_integration['content']['text'])# token = str(playbook.functions.results.bmc_integration['content']['text'])# REST API detailsinputs.rest_api_verify = Falseinputs.rest_api_method = "POST"inputs.rest_api_url = "http://<url-hidden-for-this-post>:8008/api/arsys/v1/entry/SRM:RequestInterface_Create"# headers not needed when using jwt_token authentication, that method creates the required headers itself# Correct the headers dictionary#header = json.dumps({#    "Content-Type": "application/json"})#    "Authorization": "AR-JWT {}".format(token) # REST API body using the json module for proper formattingbody = {        "z1D Action": "CREATE",        "Source Keyword": "IM",        "TitleInstanceID": "SRGAA5V0FEF9IARVAJLFRUA3EETALB",        "First Name": "<hidden-for-this-post>",        "Last Name": "<hidden-for-this-post>",        "Customer First Name": "<hidden-for-this-post>",        "Customer Last Name": "<hidden-for-this-post>",        "OfferingTitle": "REST API TEST SRM Request 1",        "Short Description": "REST API TEST SRM Request 1",        "Status": "Submitted",        "Company": "<hidden-for-this-post>",        "Customer Company": "<hidden-for-this-post>",        "Location Company": "<hidden-for-this-post>"    }inputs.rest_api_body = json.dumps(body) # this converts the dict to a json string and sets the body

We've been trying for weeks to integrate IBM SOAR with BMC Remedy to no avail. We keep getting an error 500.

This is the playbook in IBM SOAR:

The problem is on the second "Call REST API" node, the one that's supposed to create a Service Request on BMC Remedy. This is the code inside that node:

import json# Extract tokentoken = str(playbook.functions.results.bmc_integration['content']['text'])# REST API detailsinputs.rest_api_verify = Falseinputs.rest_api_method = "POST"inputs.rest_api_url = "http://<url-hidden-for-this-post>:8008/api/arsys/v1/entry/SRM:RequestInterface_Create"# Correct the headers dictionaryinputs.rest_api_headers = json.dumps({    "Content-Type": "application/json",    "Authorization": "AR-JWT {}".format(token)})# REST API body using the json module for proper formattinginputs.rest_api_body = json.dumps({    "values": {        "z1D Action": "CREATE",        "Source Keyword": "IM",        "TitleInstanceID": "SRGAA5V0FEF9IARVAJLFRUA3EETALB",        "First Name": "<hidden-for-this-post>",        "Last Name": "<hidden-for-this-post>",        "Customer First Name": "<hidden-for-this-post>",        "Customer Last Name": "<hidden-for-this-post>",        "OfferingTitle": "REST API TEST SRM Request 1",        "Short Description": "REST API TEST SRM Request 1",        "Status": "Submitted",        "Company": "<hidden-for-this-post>",        "Customer Company": "<hidden-for-this-post>",        "Location Company": "<hidden-for-this-post>"    }})

This is the resulting error code when I try to run the playbook:

For reference, this is the document I used for the integration: How to create a Service Request through REST API

Kindly advise,

Thanks.

(Full disclosure, not an expert but somewhat proficient) It looks to me you are using the wrong authentication method and the wrong format of the body.  Can you try doing it this way. You can download the pdf with the documentation here btw

I wasn't able to test it on a live system but if it does not work, I suggest you read the pdf with the documentation carefully.

Re, EF

import json# Extract token# this will create the needed jwt headers from the provided tokeninputs.jwt_token = str(playbook.functions.results.bmc_integration['content']['text'])# token = str(playbook.functions.results.bmc_integration['content']['text'])# REST API detailsinputs.rest_api_verify = Falseinputs.rest_api_method = "POST"inputs.rest_api_url = "http://<url-hidden-for-this-post>:8008/api/arsys/v1/entry/SRM:RequestInterface_Create"# headers not needed when using jwt_token authentication, that method creates the required headers itself# Correct the headers dictionary#header = json.dumps({#    "Content-Type": "application/json"})#    "Authorization": "AR-JWT {}".format(token) # REST API body using the json module for proper formattingbody = {        "z1D Action": "CREATE",        "Source Keyword": "IM",        "TitleInstanceID": "SRGAA5V0FEF9IARVAJLFRUA3EETALB",        "First Name": "<hidden-for-this-post>",        "Last Name": "<hidden-for-this-post>",        "Customer First Name": "<hidden-for-this-post>",        "Customer Last Name": "<hidden-for-this-post>",        "OfferingTitle": "REST API TEST SRM Request 1",        "Short Description": "REST API TEST SRM Request 1",        "Status": "Submitted",        "Company": "<hidden-for-this-post>",        "Customer Company": "<hidden-for-this-post>",        "Location Company": "<hidden-for-this-post>"    }inputs.rest_api_body = json.dumps(body) # this converts the dict to a json string and sets the body

We've been trying for weeks to integrate IBM SOAR with BMC Remedy to no avail. We keep getting an error 500.

This is the playbook in IBM SOAR:

The problem is on the second "Call REST API" node, the one that's supposed to create a Service Request on BMC Remedy. This is the code inside that node:

import json# Extract tokentoken = str(playbook.functions.results.bmc_integration['content']['text'])# REST API detailsinputs.rest_api_verify = Falseinputs.rest_api_method = "POST"inputs.rest_api_url = "http://<url-hidden-for-this-post>:8008/api/arsys/v1/entry/SRM:RequestInterface_Create"# Correct the headers dictionaryinputs.rest_api_headers = json.dumps({    "Content-Type": "application/json",    "Authorization": "AR-JWT {}".format(token)})# REST API body using the json module for proper formattinginputs.rest_api_body = json.dumps({    "values": {        "z1D Action": "CREATE",        "Source Keyword": "IM",        "TitleInstanceID": "SRGAA5V0FEF9IARVAJLFRUA3EETALB",        "First Name": "<hidden-for-this-post>",        "Last Name": "<hidden-for-this-post>",        "Customer First Name": "<hidden-for-this-post>",        "Customer Last Name": "<hidden-for-this-post>",        "OfferingTitle": "REST API TEST SRM Request 1",        "Short Description": "REST API TEST SRM Request 1",        "Status": "Submitted",        "Company": "<hidden-for-this-post>",        "Customer Company": "<hidden-for-this-post>",        "Location Company": "<hidden-for-this-post>"    }})

This is the resulting error code when I try to run the playbook:

For reference, this is the document I used for the integration: How to create a Service Request through REST API

Kindly advise,

Thanks.