Hi László,
My name is Stephen and I am one of Michael's team leads.
We have received your escalation "It seems the assigned engineer does not understand my two simple questions"
I have reviewed the case and believe the simple questions are and please see answer's
"Several ppl. -including me- states it is only a documentation issue and never experienced data loss due to extending /store using standard LVM tools, so why exactly it is not officially supported?!
"What do you mean 'unsupported'? It means if we extend /store using LVM, IBM will refuse helping in case we are opening a ticket? That is very strange because we used the same extend method in my previous position for years -I suppose I'm not the only one-, and IBM never refused helping us in this case"
I will answer these two questions as there is some overlap .
I cannot comment on your previous position or help you were given, but our documentation clearly states this is unsupported.
https://www.ibm.com/support/pages/does-qradar-support-lvm-file-system-storage-expansion
It is not officially supported because "Currently, expanding LVM in QRadar is an untested process and not supported. LVM expansion can cause data loss, system failures, or put a system into an unrecoverable state, which could require the rebuilding of your deployment."
What this means is that if you do expand it and it causes issues, you will be told to rebuild. This does not mean you will be refused to log a case, just that if you do raise a case and it is identified that this is the cause of your issues you will be told to rebuild.
"What is the official suggestion from IBM in our scenario when we have to migrate 40TB of data from EOL HW Appliance to SW Appliance and the Virtualisation team does not willing to allocate a single 40TB disk because it is not recommended by virtualisation vendor (vmware)?"
Michael has provided a solution to this
You would need to carry out a RH install utilising say 4 10TB disks and then install Qradar on top of the Redhat install , known as a software install
https://www.ibm.com/docs/en/qsip/7.5?topic=installations-qradar-software
https://www.ibm.com/docs/en/qsip/7.5?topic=recovery-backup-qradar-configurations-data
https://access.redhat.com/documentation/en-us/red_hat_enterprise_linux/7/html/installation_guide/sect-disk-partitioning-setup-x86
I can't see any other questions on the case.
If you have wish to escalate this further I would ask you to reach out to your account manager for guidance as Support can only advise on what our documentation states