IBM Security QRadar SOAR

Hi,

After reinstalling of resilient app in qradar, app unables to list organization. API key has full permission in config and orgs in soar. Any advice would be appreciated.

Best

Hi,

After reinstalling of resilient app in qradar, app unables to list organization. API key has full permission in config and orgs in soar. Any advice would be appreciated.

Best

Hi Jasmin,

The organizations are probably not coming up due to the fact that the "internal server error" came up. Did this come up when you clicked on "Verify and Configure" or on "Save"?

Please double check/confirm the following: 

• You have checked off "Multiple Organization Support"
• You have executed a configuration push for your API key
• Is there any IP banned by SOAR?
• Is the API key locked or expired?

If all the above seem to be in place, my suggestion would be to check out the Plugin's app.log for any indication of this Internal Server Error. You can do this from the QRadar console, using the qappmanager to get the app ID for the plugin and then navigating to `/store/docker/volumes/qapp-<plugin app id>/`. From here, you should be able to view the log files.

Hope this helps!

Hi,

After reinstalling of resilient app in qradar, app unables to list organization. API key has full permission in config and orgs in soar. Any advice would be appreciated.

Best

Hi Priya,

I have double check all the following. There is'nt anything is log. And every integration of soar and siem with app is a pain :(

2024-02-21 18:42:39,592 [Thread-289] [INFO] [APP_ID:1251] [NOT:0000006000] check_actions_enabled: True2024-02-21 18:42:39,593 [Thread-289] [INFO] [APP_ID:1251] [NOT:0000006000] Checking that SOAR is configured properly...2024-02-21 18:42:39,730 [Thread-289] [INFO] [APP_ID:1251] [NOT:0000006000] Check that SOAR destinations configured2024-02-21 18:42:39,801 [Thread-289] [INFO] [APP_ID:1251] [NOT:0000006000] Check that SOAR action fields configured2024-02-21 18:42:39,882 [Thread-289] [INFO] [APP_ID:1251] [NOT:0000006000] Check that SOAR actions configured2024-02-21 18:42:39,949 [Thread-289] [INFO] [APP_ID:1251] [NOT:0000006000] Check automatic actions configured2024-02-21 18:42:39,949 [Thread-289] [INFO] [APP_ID:1251] [NOT:0000006000] Check manual actions configured2024-02-21 18:42:40,122 [Thread-289] [INFO] [APP_ID:1251] [NOT:0000006000] Closing reasons missing from QRadar: []2024-02-21 18:42:41,418 [Thread-296] [INFO] [APP_ID:1251] [NOT:0000006000] endpoint is config.admin_screen2024-02-21 18:42:41,419 [Thread-296] [INFO] [APP_ID:1251] [NOT:0000006000] admin_screen2024-02-21 18:42:41,678 [Thread-296] [INFO] [APP_ID:1251] [NOT:0000006000] Test SOAR Config2024-02-21 18:42:41,724 [Thread-296] [INFO] [APP_ID:1251] [NOT:0000006000] Token Test Returned: <Response [200]>2024-02-21 18:42:41,783 [Thread-296] [INFO] [APP_ID:1251] [NOT:0000006000] Checking if host is in CP4S2024-02-21 18:42:41,974 [Thread-296] [INFO] [APP_ID:1251] [NOT:0000006000] Checking access to the following orgs: ['id=201, name=ConfigOrg, type=configuration, parent_org_id=None, cloud_account_id=None']

Hi Jasmin,

The organizations are probably not coming up due to the fact that the "internal server error" came up. Did this come up when you clicked on "Verify and Configure" or on "Save"?

Please double check/confirm the following: 

• You have checked off "Multiple Organization Support"
• You have executed a configuration push for your API key
• Is there any IP banned by SOAR?
• Is the API key locked or expired?

If all the above seem to be in place, my suggestion would be to check out the Plugin's app.log for any indication of this Internal Server Error. You can do this from the QRadar console, using the qappmanager to get the app ID for the plugin and then navigating to `/store/docker/volumes/qapp-<plugin app id>/`. From here, you should be able to view the log files.

Hope this helps!

Hi,

After reinstalling of resilient app in qradar, app unables to list organization. API key has full permission in config and orgs in soar. Any advice would be appreciated.

Best