Is the device 'last reported' current, meaning that it has checked in since you sent the command?
You can force a refresh on the device by going to VIEW > MORE > REQUEST DATA REFRESH
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Beat Kramer
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Original Message:
Sent: Mon April 15, 2024 08:31 AM
From: dwayne thomas
Subject: MaaS360 Wipe
I manage our company-owned devices with MaaS360
I have an Android tablet that I sent a wipe request to so I can set it up for a new employee but the wipe seemed to be stuck in pending in the MaaS360 console
The tablet is on my desk and no wipe has occurred I even tried to BUZZ the device with no response
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dwayne thomas
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