Hi Steven
Maybe have a look at the Apple documentation regarding this, which proposes some actions to assist:
https://support.apple.com/en-ie/guide/deployment/depf4ab94ef1/web
Let us know how you get on.
Best
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Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
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Original Message:
Sent: Thu July 20, 2023 12:50 PM
From: Steven Higa
Subject: Maas360 + Apple Business Management + Activation Lock
So I have this issue where Maas360 isn't showing options for clearing activation locks on iOS devices. They are enrolled in ABM and M360.
If you try to wipe the phone through maas360 interface, the option for clearing the activation lock is not visible.
I also cannot find the ability to generate an activation lock clear code either.
Any help on this would be appreciated.
Thanks
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Steven Higa
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