IBM Security QRadar SOAR

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ImagePullBackOff issue on operator and synchronizer

  • 1.  ImagePullBackOff issue on operator and synchronizer

    Posted Tue August 30, 2022 09:36 AM

    Hi All,

    We are constantly facing ImagePullBackOff error on operator and synchronizer while configuring SOAR app.

    We have enabled open internet on the qradar soar server to ensure access to required urls (docker.com, docker.io and quay.io). We also tried creating a new app host after opening internet access but still getting same error.

    Below is another error which we are getting.

    # wget https://quay.io/ibmresilient/apps-synchronizer:1.9.1 .407
    --2022-08-29 13:08:51-- https://quay.io/ibmresilient/apps-synchronizer:1.9.1.40 7
    Resolving quay.io (quay.io)... 18.233.255.200, 34.225.41.113, 54.159.249.120, .. .
    Connecting to quay.io (quay.io)|18.233.255.200|:443... connected.
    HTTP request sent, awaiting response... 308 PERMANENT REDIRECT
    2022-08-29 13:08:52 ERROR 308: PERMANENT REDIRECT.


    However, it shows that both the URLs are connected.


    Please suggest a solution if someone has faced similar issue in the past



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    Siem Admin
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  • 2.  RE: ImagePullBackOff issue on operator and synchronizer

    Posted Wed August 31, 2022 08:14 AM
    Hi Siem,

    What version of SOAR are you running? I don't see any issues specific with quay.io at this time.

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    Mark Scherfling
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  • 3.  RE: ImagePullBackOff issue on operator and synchronizer

    Posted Fri September 02, 2022 09:13 AM

    Hi Siem,

    Please check again. The issue should be resolved now.

    Thanks for being patient while we looked into this.



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    Gayathri Parimi
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