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IBM Security Verify Governance server stuck in "stopping status"

  • 1.  IBM Security Verify Governance server stuck in "stopping status"

    Posted Fri May 31, 2024 11:39 AM

    Hi,

    we have an SVG 10.0.2 installed and we restarted the application server some days ago.

    The restart operation is stucked in "stopping status" and also from GUI you cannot do anything. I think there is some stuck connection towards the Database that IGI cannot close, but I am not sure.

    Any suggestions?

    Regards,

    Francesco



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    Francesco Schettino
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  • 2.  RE: IBM Security Verify Governance server stuck in "stopping status"

    Posted Mon June 03, 2024 02:57 AM

    If this is a production system I assume that you have created a support case - that is what you should do in such a situation.

    This forum is a "on best effort and available time" forum - so the problem is that you provide far too less information in you question for anybody to give you any answer but the simple "reboot the machine" kind of relatively useless answers. There is a reason that IBM Support requires log files and a relatively detailed level of your configuration to handle problems... 

    If you want to have an answer in a forum it is important that you provide the necessary information and narrows the question as good as possible - there is a very good guide here that has been developed over many years to guide people asking questions : http://www.catb.org/esr/faqs/smart-questions.html 

    HTH



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    Franz Wolfhagen
    WW IAM Solution Engineer - Certified Consulting IT Specialist
    IBM Security Expert Labs
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    Original Message