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I have a Samsung Galaxy S7, on which Maas360 was installed inadvertently, either by Spiceworks or by Verizon, in a misguided approach to endpoint security. I own the phone outright, there is no IBM account of which I know that controls this unit, and I wish to remove the program.
Maas360 does not appear on the screen of apps available to be started. It only is shown on the list of Apps in the OS. The only option in Settings | Apps | Maas360 is Uninstall. If I click this, I see "This app is Active ..." and a long page of potential activities. I then see "Cancel" at the bottom of the page --"Deactivate and uninstall" is grayed. I believe this means I cannot do anything with the program in any normal course of operations.
If I back up the data using Acronis, and then wipe the phone by doing a hard reset, will that remove this program? If I do so, does that brick the phone? What should I record so I can I reconnect it to my Verizon account?
Hi David - just need to ask a few questions to make sure I give you the correct advice:
**My response here is for David Peterson but the original question is valid to David Luce's original post**
This is a precarious situation - the iOS device is part of an enrollment program meant specifically for enterprise use. I won't speculate too much on what happened between the time the device was procured by that company and the time it made its way in to your hands, but an employee selling a company owned device without their permission or knowledge is certainly not a unique situation.
Due to privacy/legal reasons, I will be unable to provide you any information about that device or the company that owns it, our hands are tied there.
You essentially have three courses of action here:1) You can contact Apple support and provide them with your transaction receipt from eBay and ask them to remove it from the enrollment program. The likelihood of them complying with this is pretty low. In fact, they may very well give you the same above statement I just did.2) You can contact the original eBay seller and ask them about this to determine if they have the authority to remove it from the program. If they refuse or don't respond, you may have some recourse via the eBay terms and conditions, but you'll have to ask eBay about that to know for sure.
3) Upon factory reset and re-activation, during the setup screens, when the display pops up about enrollment, there may be some (non-IBM/non-MaaS360) corporate information about the original device owner. This could potentially include contact info which may prove fruitful.
Keep in mind that this device may have been stolen/sold without authorization, which could potentially put you in the middle of a sticky legal situation. Apple takes extensive measures to ensure that these types of devices don't get sold to consumers, so there is a good chance that this could be the case.