IBM Security MaaS360

Hi,

I started investigating using the MaaS360 'secure container' App, and specifically the secure e-mail client.  I am running iOS devices (with latest version of iOS installed), and when I open the MaaS360 App on them I do not see: e-mail, calendar, contacts, tasks, notes or browser.  I only see: docs, editor, messages, settings, support and expense.
Does anyone know why I appear to be missing some items - have I failed to set them up correctly in the admin portal or something?

Thanks,

Darren.

Hi Darren,

did you enable the Secure Mail (or any other, i.e. Browser) service under Security -> Policies - Workplace Persona Policy -> Workplace -> Services?

------------------------------
Francesco Censi
MaaS360 technical sales leader - Europe
IBM
Roma
------------------------------

Original Message:
Sent: Thu July 18, 2019 07:22 AM
From: Darren Cook
Subject: MaaS360 App, email not available in cintainer

Hi,

I started investigating using the MaaS360 'secure container' App, and specifically the secure e-mail client.  I am running iOS devices (with latest version of iOS installed), and when I open the MaaS360 App on them I do not see: e-mail, calendar, contacts, tasks, notes or browser.  I only see: docs, editor, messages, settings, support and expense.
Does anyone know why I appear to be missing some items - have I failed to set them up correctly in the admin portal or something?

Thanks,

Darren.

Hi,

I don't see that option in the admin portal.  I go to Security > Policies and I see the list of policies.  I don't see any 'persona policy', or anything referencing secure e-mail, services etc. if I open one of my existing published policies.

------------------------------
Darren Cook
------------------------------

Original Message:
Sent: Thu July 18, 2019 10:56 AM
From: Francesco Censi
Subject: MaaS360 App, email not available in cintainer

Hi Darren,

did you enable the Secure Mail (or any other, i.e. Browser) service under Security -> Policies - Workplace Persona Policy -> Workplace -> Services?

------------------------------
Francesco Censi
MaaS360 technical sales leader - Europe
IBM
Roma

Original Message:
Sent: Thu July 18, 2019 07:22 AM
From: Darren Cook
Subject: MaaS360 App, email not available in cintainer

Hi,

I started investigating using the MaaS360 'secure container' App, and specifically the secure e-mail client.  I am running iOS devices (with latest version of iOS installed), and when I open the MaaS360 App on them I do not see: e-mail, calendar, contacts, tasks, notes or browser.  I only see: docs, editor, messages, settings, support and expense.
Does anyone know why I appear to be missing some items - have I failed to set them up correctly in the admin portal or something?

Thanks,

Darren.

Hi Darren,

you should enable some workplace services (Secure Mail, Secure Browser) to get the workplace persona policy available among the policies. You can check this under Setup -> Services

------------------------------
Francesco Censi
MaaS360 technical sales leader - Europe
IBM
Roma
------------------------------

Original Message:
Sent: Thu July 18, 2019 04:14 PM
From: Darren Cook
Subject: MaaS360 App, email not available in cintainer

Hi,

I don't see that option in the admin portal.  I go to Security > Policies and I see the list of policies.  I don't see any 'persona policy', or anything referencing secure e-mail, services etc. if I open one of my existing published policies.

------------------------------
Darren Cook

Original Message:
Sent: Thu July 18, 2019 10:56 AM
From: Francesco Censi
Subject: MaaS360 App, email not available in cintainer

Hi Darren,

did you enable the Secure Mail (or any other, i.e. Browser) service under Security -> Policies - Workplace Persona Policy -> Workplace -> Services?

------------------------------
Francesco Censi
MaaS360 technical sales leader - Europe
IBM
Roma

Original Message:
Sent: Thu July 18, 2019 07:22 AM
From: Darren Cook
Subject: MaaS360 App, email not available in cintainer

Hi,

I started investigating using the MaaS360 'secure container' App, and specifically the secure e-mail client.  I am running iOS devices (with latest version of iOS installed), and when I open the MaaS360 App on them I do not see: e-mail, calendar, contacts, tasks, notes or browser.  I only see: docs, editor, messages, settings, support and expense.
Does anyone know why I appear to be missing some items - have I failed to set them up correctly in the admin portal or something?

Thanks,

Darren.

I think the app is just there, but you have to be enrolled or activated into it in order to see your emails.
[BTW, Enrolled is managed and activated is BYOD.]

------------------------------
Ray Domingue
------------------------------

Original Message:
Sent: Thu July 18, 2019 07:22 AM
From: Darren Cook
Subject: MaaS360 App, email not available in cintainer

Hi,

I started investigating using the MaaS360 'secure container' App, and specifically the secure e-mail client.  I am running iOS devices (with latest version of iOS installed), and when I open the MaaS360 App on them I do not see: e-mail, calendar, contacts, tasks, notes or browser.  I only see: docs, editor, messages, settings, support and expense.
Does anyone know why I appear to be missing some items - have I failed to set them up correctly in the admin portal or something?

Thanks,

Darren.

Hi everyone,

this is now resolved.  Francesco was able to help enable the required items in the MaaS360 admin portal.
Franceso:  thank you for all your help.

------------------------------
Darren Cook
------------------------------

Original Message:
Sent: Fri July 19, 2019 01:21 PM
From: Ray Domingue
Subject: MaaS360 App, email not available in cintainer

I think the app is just there, but you have to be enrolled or activated into it in order to see your emails.
[BTW, Enrolled is managed and activated is BYOD.]

------------------------------
Ray Domingue

Original Message:
Sent: Thu July 18, 2019 07:22 AM
From: Darren Cook
Subject: MaaS360 App, email not available in cintainer

Hi,

I started investigating using the MaaS360 'secure container' App, and specifically the secure e-mail client.  I am running iOS devices (with latest version of iOS installed), and when I open the MaaS360 App on them I do not see: e-mail, calendar, contacts, tasks, notes or browser.  I only see: docs, editor, messages, settings, support and expense.
Does anyone know why I appear to be missing some items - have I failed to set them up correctly in the admin portal or something?

Thanks,

Darren.