Here's a screenshot of an email sent by the notification (the value for the field should appear after the line that has an arrow pointing to it):I have highlighted the whole email to make sure it isn't a font color issue. I have double checked that the API name of the field is correct (copied + pasted field API name into notification email + system notification sections)Has anyone had a similar issue?
As a side note testing these notifications is painful. It would be great if we could manually execute them on an incident / task / whatever the object type is similar to how we can with a script. As I write this I realize it might be easier just to use the outbound email action.Thanks!
Sean,Here's the definition of the field we're trying to use in substitution: