IBM Trusteer Rapport is a powerful fraud prevention tool detecting and removing financial malware. For more than ten years, IBM Trusteer Rapport has been protecting dozens of millions of Win/Mac end points for some of the largest banks in the world.
The IBM R&D and Security teams invest a lot of efforts to ensure a safe and smooth on-line banking experience, while maximizing their defenses from sophisticated financial malware. As part of that, Rapports functionality is constantly being optimized to ensure a conflict free operation.
Having said that, due to the fact that we operate at all levels of the operating system, there have been cases where we have faced issues, as with this case. Our teams will investigate this and will take care of it.
For that we need few more details as: