Summary
Customer service has topped the list of functions CEOs consider a #1 priority for generative AI investment¹, so the race is on to accelerate adoption of these technologies.
Join IBM to learn how companies are embracing generative AI to uplevel their customer service:
- Using conversational search and personalized recommendations to help customers can find what they're looking for quickly, with human-like responses generated from finely tuned language models;
- Understanding complex customer queries and accelerating the virtual agent build experience using watsonx Assistant, IBM's conversational AI platform now powered by cutting edge generative AI features; and
- Navigating the potential risks and concerns with enterprise-scale generative AI adoption, putting in place proper governance and guidelines.
¹ IBV CEO Guide to Generative AI for Customer Service, August 2023
² IBV CEO Guide to Generative AI for Employee and Customer Experience, August 2023
Please join us in this on-demand recording. You can watch the on-demand recording here and download the slides here. Please share any of your questions below.
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Shobhit Varshney VP & Sr. Partner, Americas AI GenAI IoT Leader
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