MQ

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

Hi Morag,
I had exactly the same problem last year (also when testing with MQonCloud).
After several days of unsuccessful attempts, the only solution I found was to use a different email address and completely recreate my account.

HTH, LMD.

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

Did you inform IBM of the problem in any way? Did they say it couldn't be rectified?

I don't like the idea of having to make a second IBM ID. 

Cheers,
Morag

Hi Morag,
I had exactly the same problem last year (also when testing with MQonCloud).
After several days of unsuccessful attempts, the only solution I found was to use a different email address and completely recreate my account.

HTH, LMD.

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

Hi Morag,

Thank you for bringing this problem to our attention, we are looking into this in the MQ on Cloud team. There does appear to be an issue with your account and we are currently following up with the account management team to try and resolve. We will update on this thread when we get more detail. 

Jess McCreery

MQ on Cloud

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

Hi Morag,

Thank you for your patience as we investigated the issue you experienced when attempting to log into MQ on Cloud. We've identified the root cause of the problem.

It appears that your account was set to a "CANCELED" state, with a sub-state of "BLOCKED_INACTIVITY." This occurred because the account was suspended by the CABS (formerly RSET) team. The suspension was due to the need for specific country-related tax information associated with your account, such as confirmation of a physical address and potentially a Tax ID, which may be required depending on the country.

Additionally, it seems that your IBMid is still recognised as a valid identity. However, due to the account being in a suspended state, the system is preventing you from accessing the dashboard, leading to the logon loop you're experiencing.

Best regards,
Saurav Suresh
MQ on Cloud Team

Hi Morag,

Thank you for bringing this problem to our attention, we are looking into this in the MQ on Cloud team. There does appear to be an issue with your account and we are currently following up with the account management team to try and resolve. We will update on this thread when we get more detail. 

Jess McCreery

MQ on Cloud

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

Hi Saurav,

It is curious that this would be done without first sending a request to the user asking for such things to be added. I have never received any notification to tell me to update anything. I suspect perhaps they weren't needed when I first created the IBM Cloud ID and then the requirement was added later and perhaps I have never used the IBM Cloud account since that time (until now)?

My IBM ID has never had any problems on all the other systems where I use it.

While your explanation seems very detailed it is lacking one thing - what do I do to fix it?

Awaiting directions. 

Cheers,

Morag

Hi Morag,

Thank you for your patience as we investigated the issue you experienced when attempting to log into MQ on Cloud. We've identified the root cause of the problem.

It appears that your account was set to a "CANCELED" state, with a sub-state of "BLOCKED_INACTIVITY." This occurred because the account was suspended by the CABS (formerly RSET) team. The suspension was due to the need for specific country-related tax information associated with your account, such as confirmation of a physical address and potentially a Tax ID, which may be required depending on the country.

Additionally, it seems that your IBMid is still recognised as a valid identity. However, due to the account being in a suspended state, the system is preventing you from accessing the dashboard, leading to the logon loop you're experiencing.

Best regards,
Saurav Suresh
MQ on Cloud Team

Hi Morag,

Thank you for bringing this problem to our attention, we are looking into this in the MQ on Cloud team. There does appear to be an issue with your account and we are currently following up with the account management team to try and resolve. We will update on this thread when we get more detail. 

Jess McCreery

MQ on Cloud

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

Hi Morag,

It's possible that when you initially created your IBM Cloud ID, these requirements were not in place, or that you may not have used the account since these updates were implemented.

Upon further investigation, it appears that your IBM Customer Number (ICN) is missing from your account, which is crucial for reinstating access. Unfortunately, without this, the only viable solution at this point is to create a new IBM Cloud account.

Please let me know if there's anything else we can assist you with.

Best regards,
Anisha Anilkumar

Hi Saurav,

It is curious that this would be done without first sending a request to the user asking for such things to be added. I have never received any notification to tell me to update anything. I suspect perhaps they weren't needed when I first created the IBM Cloud ID and then the requirement was added later and perhaps I have never used the IBM Cloud account since that time (until now)?

My IBM ID has never had any problems on all the other systems where I use it.

While your explanation seems very detailed it is lacking one thing - what do I do to fix it?

Awaiting directions. 

Cheers,

Morag

Hi Morag,

Thank you for your patience as we investigated the issue you experienced when attempting to log into MQ on Cloud. We've identified the root cause of the problem.

It appears that your account was set to a "CANCELED" state, with a sub-state of "BLOCKED_INACTIVITY." This occurred because the account was suspended by the CABS (formerly RSET) team. The suspension was due to the need for specific country-related tax information associated with your account, such as confirmation of a physical address and potentially a Tax ID, which may be required depending on the country.

Additionally, it seems that your IBMid is still recognised as a valid identity. However, due to the account being in a suspended state, the system is preventing you from accessing the dashboard, leading to the logon loop you're experiencing.

Best regards,
Saurav Suresh
MQ on Cloud Team

Hi Morag,

Thank you for bringing this problem to our attention, we are looking into this in the MQ on Cloud team. There does appear to be an issue with your account and we are currently following up with the account management team to try and resolve. We will update on this thread when we get more detail. 

Jess McCreery

MQ on Cloud

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

Hi Morag,

It's possible that when you initially created your IBM Cloud ID, these requirements were not in place, or that you may not have used the account since these updates were implemented.

Upon further investigation, it appears that your IBM Customer Number (ICN) is missing from your account, which is crucial for reinstating access. Unfortunately, without this, the only viable solution at this point is to create a new IBM Cloud account.

Please let me know if there's anything else we can assist you with.

Best regards,
Anisha Anilkumar

Hi Saurav,

It is curious that this would be done without first sending a request to the user asking for such things to be added. I have never received any notification to tell me to update anything. I suspect perhaps they weren't needed when I first created the IBM Cloud ID and then the requirement was added later and perhaps I have never used the IBM Cloud account since that time (until now)?

My IBM ID has never had any problems on all the other systems where I use it.

While your explanation seems very detailed it is lacking one thing - what do I do to fix it?

Awaiting directions. 

Cheers,

Morag

Hi Morag,

Thank you for your patience as we investigated the issue you experienced when attempting to log into MQ on Cloud. We've identified the root cause of the problem.

It appears that your account was set to a "CANCELED" state, with a sub-state of "BLOCKED_INACTIVITY." This occurred because the account was suspended by the CABS (formerly RSET) team. The suspension was due to the need for specific country-related tax information associated with your account, such as confirmation of a physical address and potentially a Tax ID, which may be required depending on the country.

Additionally, it seems that your IBMid is still recognised as a valid identity. However, due to the account being in a suspended state, the system is preventing you from accessing the dashboard, leading to the logon loop you're experiencing.

Best regards,
Saurav Suresh
MQ on Cloud Team

Hi Morag,

Thank you for bringing this problem to our attention, we are looking into this in the MQ on Cloud team. There does appear to be an issue with your account and we are currently following up with the account management team to try and resolve. We will update on this thread when we get more detail. 

Jess McCreery

MQ on Cloud

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

Hi @Anisha Anilkumar,

Is there any news on this?

Cheers,
Morag

Hi Morag,

It's possible that when you initially created your IBM Cloud ID, these requirements were not in place, or that you may not have used the account since these updates were implemented.

Upon further investigation, it appears that your IBM Customer Number (ICN) is missing from your account, which is crucial for reinstating access. Unfortunately, without this, the only viable solution at this point is to create a new IBM Cloud account.

Please let me know if there's anything else we can assist you with.

Best regards,
Anisha Anilkumar

Hi Saurav,

It is curious that this would be done without first sending a request to the user asking for such things to be added. I have never received any notification to tell me to update anything. I suspect perhaps they weren't needed when I first created the IBM Cloud ID and then the requirement was added later and perhaps I have never used the IBM Cloud account since that time (until now)?

My IBM ID has never had any problems on all the other systems where I use it.

While your explanation seems very detailed it is lacking one thing - what do I do to fix it?

Awaiting directions. 

Cheers,

Morag

Hi Morag,

Thank you for your patience as we investigated the issue you experienced when attempting to log into MQ on Cloud. We've identified the root cause of the problem.

It appears that your account was set to a "CANCELED" state, with a sub-state of "BLOCKED_INACTIVITY." This occurred because the account was suspended by the CABS (formerly RSET) team. The suspension was due to the need for specific country-related tax information associated with your account, such as confirmation of a physical address and potentially a Tax ID, which may be required depending on the country.

Additionally, it seems that your IBMid is still recognised as a valid identity. However, due to the account being in a suspended state, the system is preventing you from accessing the dashboard, leading to the logon loop you're experiencing.

Best regards,
Saurav Suresh
MQ on Cloud Team

Hi Morag,

Thank you for bringing this problem to our attention, we are looking into this in the MQ on Cloud team. There does appear to be an issue with your account and we are currently following up with the account management team to try and resolve. We will update on this thread when we get more detail. 

Jess McCreery

MQ on Cloud

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

Hi @Saurav Suresh and @Jess McCreery - is there any news on this please?

Cheers,
Morag

Hi @Anisha Anilkumar,

Is there any news on this?

Cheers,
Morag

Hi Morag,

It's possible that when you initially created your IBM Cloud ID, these requirements were not in place, or that you may not have used the account since these updates were implemented.

Upon further investigation, it appears that your IBM Customer Number (ICN) is missing from your account, which is crucial for reinstating access. Unfortunately, without this, the only viable solution at this point is to create a new IBM Cloud account.

Please let me know if there's anything else we can assist you with.

Best regards,
Anisha Anilkumar

Hi Saurav,

It is curious that this would be done without first sending a request to the user asking for such things to be added. I have never received any notification to tell me to update anything. I suspect perhaps they weren't needed when I first created the IBM Cloud ID and then the requirement was added later and perhaps I have never used the IBM Cloud account since that time (until now)?

My IBM ID has never had any problems on all the other systems where I use it.

While your explanation seems very detailed it is lacking one thing - what do I do to fix it?

Awaiting directions. 

Cheers,

Morag

Hi Morag,

Thank you for your patience as we investigated the issue you experienced when attempting to log into MQ on Cloud. We've identified the root cause of the problem.

It appears that your account was set to a "CANCELED" state, with a sub-state of "BLOCKED_INACTIVITY." This occurred because the account was suspended by the CABS (formerly RSET) team. The suspension was due to the need for specific country-related tax information associated with your account, such as confirmation of a physical address and potentially a Tax ID, which may be required depending on the country.

Additionally, it seems that your IBMid is still recognised as a valid identity. However, due to the account being in a suspended state, the system is preventing you from accessing the dashboard, leading to the logon loop you're experiencing.

Best regards,
Saurav Suresh
MQ on Cloud Team

Hi Morag,

Thank you for bringing this problem to our attention, we are looking into this in the MQ on Cloud team. There does appear to be an issue with your account and we are currently following up with the account management team to try and resolve. We will update on this thread when we get more detail. 

Jess McCreery

MQ on Cloud

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag

I tried MQ on cloud a long time back and thought I would have another go with it now, so I attempted to log on and this happens:-

Loom Video of my problem

In short, it is rather circular. I log on, it tells me that it has upgraded my account (not a surprise I guess, not used it for ages), and then it logs me out again. When I log back in the same thing happens. The pop up has two ways to close it; the X in the top right corner, or a Cancel button. Both produce the same result, I am logged out.

Can some one advise what I should do to actually get to the dashboard? I can't get past this logon loop.

Cheers,
Morag