IBM Business Analytics

Hello Christina,

Thank you very much for putting this post out there and for engaging with the community.  As a newer community member it is helpful to see how you've broken out the various areas.   

One feedback item I would like to share for possible improvement is the accessibility of recorded Business Analytics Webinars. 

For other webinars I've attended in the industry a given webinar is recorded, then placed on a given YouTube channel.  Separately an email is sent the to all registered attendees the following day with links to where these recorded webinars can be found.  Navigating to these links directs attendees to an easily accessed list of previous webinars similar to what is found on:  https://www.ibm.com/events

As a newer community member, experience so far is lists such as https://www.ibm.com/events unfortunately only contains "future" events.  When I've asked about this during the "ask me anything" webinar I was given a specific link https://www.ibm.com/events/4QZDNNES to a specific webinar but I was unable to get a reply on where I can find a full searchable list of previous webinars.  As a technical leader for a team, I'd like the ability to share previous recordings or send a team member to a searchable list of previous recordings that I know contains their answer.  Does a list of all previous webinars exist somewhere, and I just haven't looked in the right place?  

I've also found that after registering for the Webinar, I can place the calendar invite in Outlook.  When the day of the webinar arrives, I click on the link, and instead of going directly into the webinar, I land back on the registration page.  After spending a moment thinking I need to re-register, I then find the small "already registered" link, click on it, and am told I am not registered yet (even though I know I am, as I have the calendar invite that was sent to me).  I re-register and in time I am allowed into the webinar, but likely a few minutes later than I would if I had just been allowed directly into the meeting from the Outlook invite link.

In the webinar I attended, an answer was sent to me literally one second before the webinar ended.  But I was unable to click the link fast enough before the session ended, so as a user I was left frustrated knowing an answer was sent, but unable to review it.  Perhaps a transcript of anonymous questions/answers would be helpful as a recap in that situation?

Overall my recommendation would be to send an email to all registered attendees after other technical webinars are given, with a link to the recorded event.  That way if they missed the webinar due to other business interruptions, they can still easily find and view the webinar on their own time.  I would also recommend including answers to unanswered questions to this email.  (I've heard webinar hosts mention that unanswered questions would be replied to via email, but haven't seen an email reply for my unanswered questions posted, and there may be learning opportunities for the community from questions that others have posted but were unanswered during the webinar.)

I think having a link from the calendar invite allowing us to directly enter the webinar, providing a site with a list of all previously recorded webinars, and sending a post-webinar email with links to the recording as well as the unanswered Q/A for all to read/learn from, would be of value to the community.

Thank you in advance for considering the above constructive feedback.

Mark 

Hello Christina,

Thank you very much for putting this post out there and for engaging with the community.  As a newer community member it is helpful to see how you've broken out the various areas.   

One feedback item I would like to share for possible improvement is the accessibility of recorded Business Analytics Webinars. 

For other webinars I've attended in the industry a given webinar is recorded, then placed on a given YouTube channel.  Separately an email is sent the to all registered attendees the following day with links to where these recorded webinars can be found.  Navigating to these links directs attendees to an easily accessed list of previous webinars similar to what is found on:  https://www.ibm.com/events

As a newer community member, experience so far is lists such as https://www.ibm.com/events unfortunately only contains "future" events.  When I've asked about this during the "ask me anything" webinar I was given a specific link https://www.ibm.com/events/4QZDNNES to a specific webinar but I was unable to get a reply on where I can find a full searchable list of previous webinars.  As a technical leader for a team, I'd like the ability to share previous recordings or send a team member to a searchable list of previous recordings that I know contains their answer.  Does a list of all previous webinars exist somewhere, and I just haven't looked in the right place?  

I've also found that after registering for the Webinar, I can place the calendar invite in Outlook.  When the day of the webinar arrives, I click on the link, and instead of going directly into the webinar, I land back on the registration page.  After spending a moment thinking I need to re-register, I then find the small "already registered" link, click on it, and am told I am not registered yet (even though I know I am, as I have the calendar invite that was sent to me).  I re-register and in time I am allowed into the webinar, but likely a few minutes later than I would if I had just been allowed directly into the meeting from the Outlook invite link.

In the webinar I attended, an answer was sent to me literally one second before the webinar ended.  But I was unable to click the link fast enough before the session ended, so as a user I was left frustrated knowing an answer was sent, but unable to review it.  Perhaps a transcript of anonymous questions/answers would be helpful as a recap in that situation?

Overall my recommendation would be to send an email to all registered attendees after other technical webinars are given, with a link to the recorded event.  That way if they missed the webinar due to other business interruptions, they can still easily find and view the webinar on their own time.  I would also recommend including answers to unanswered questions to this email.  (I've heard webinar hosts mention that unanswered questions would be replied to via email, but haven't seen an email reply for my unanswered questions posted, and there may be learning opportunities for the community from questions that others have posted but were unanswered during the webinar.)

I think having a link from the calendar invite allowing us to directly enter the webinar, providing a site with a list of all previously recorded webinars, and sending a post-webinar email with links to the recording as well as the unanswered Q/A for all to read/learn from, would be of value to the community.

Thank you in advance for considering the above constructive feedback.

Mark