SPSS Statistics

 View Only
Expand all | Collapse all

URGENT: IBM SPSS claims to have no internet connection

  • 1.  URGENT: IBM SPSS claims to have no internet connection

    Posted Tue June 21, 2022 09:17 AM

    Since yesterday evening, I receive an error, whenever I try to log in into my SPSS trial version.

    Firstly, IBM SPSS asks me to log in again, which it has never done before. Secondly, after trying to log in, an error occurs which states that an internet connection is required. However my internet connection works just fine. It is the same error which is described under the following lin: Internet Access error when attempting to use SPSS Statistics Trial

    Ibm remove preview
    Internet Access error when attempting to use SPSS Statistics Trial
    When attempting to use my IBM SPSS Statistics Trial version, I'm receiving the following error"IBM SPSS Statistics trial requires access to the internet. Please connect and try again."
    View this on Ibm >


    The key difference is that my internet connection generally works fine. It is only SPSS which causes probelems.

    The software version I have installed is 28.0.1.1 (15). I have also already turned off and on my computer several times. Also, I have de-installed and re-installed SPSS to my computer.

    So I was wondering whether you could help me.



    ------------------------------
    Charlotte Naß
    ------------------------------

    #SPSSStatistics


  • 2.  RE: URGENT: IBM SPSS claims to have no internet connection

    Posted Wed June 22, 2022 08:57 AM
    Hi Charlotte. There was a problem with an expired SSL certificate on the subscription licensing server that has been fixed. Please try again and let us know if you are still experiencing difficulties.

    Regards,

    ------------------------------
    Curtis Browning
    SPSS Statistics Architect
    ------------------------------



  • 3.  RE: URGENT: IBM SPSS claims to have no internet connection

    Posted Wed July 12, 2023 02:13 PM

    Hi Curtis or whomever it may concern, 

    as of an hour ago, I have the exact same problem. I need to finish my thesis, so need to fix it kind of fast. 

    Would appreciate any help!

    Vanessa Becker



    ------------------------------
    Vanessa Becker
    ------------------------------



  • 4.  RE: URGENT: IBM SPSS claims to have no internet connection

    Posted Wed July 12, 2023 02:45 PM

    Hi Vanessa. This has been fixed, apologies for the inconvenience.

    Regards,



    ------------------------------
    Curtis Browning
    SPSS Statistics Architect
    ------------------------------