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URGENT: IBM SPSS claims to have no internet connection

  • 1.  URGENT: IBM SPSS claims to have no internet connection

    Posted Tue June 21, 2022 09:17 AM

    Since yesterday evening, I receive an error, whenever I try to log in into my SPSS trial version.

    Firstly, IBM SPSS asks me to log in again, which it has never done before. Secondly, after trying to log in, an error occurs which states that an internet connection is required. However my internet connection works just fine. It is the same error which is described under the following lin: Internet Access error when attempting to use SPSS Statistics Trial

    Ibm remove preview
    Internet Access error when attempting to use SPSS Statistics Trial
    When attempting to use my IBM SPSS Statistics Trial version, I'm receiving the following error"IBM SPSS Statistics trial requires access to the internet. Please connect and try again."
    View this on Ibm >


    The key difference is that my internet connection generally works fine. It is only SPSS which causes probelems.

    The software version I have installed is 28.0.1.1 (15). I have also already turned off and on my computer several times. Also, I have de-installed and re-installed SPSS to my computer.

    So I was wondering whether you could help me.



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    Charlotte Naß
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    #SPSSStatistics


  • 2.  RE: URGENT: IBM SPSS claims to have no internet connection

    Posted Wed June 22, 2022 08:57 AM
    Hi Charlotte. There was a problem with an expired SSL certificate on the subscription licensing server that has been fixed. Please try again and let us know if you are still experiencing difficulties.

    Regards,

    ------------------------------
    Curtis Browning
    SPSS Statistics Architect
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  • 3.  RE: URGENT: IBM SPSS claims to have no internet connection

    Posted Wed July 12, 2023 02:13 PM

    Hi Curtis or whomever it may concern, 

    as of an hour ago, I have the exact same problem. I need to finish my thesis, so need to fix it kind of fast. 

    Would appreciate any help!

    Vanessa Becker



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    Vanessa Becker
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  • 4.  RE: URGENT: IBM SPSS claims to have no internet connection

    Posted Wed July 12, 2023 02:45 PM

    Hi Vanessa. This has been fixed, apologies for the inconvenience.

    Regards,



    ------------------------------
    Curtis Browning
    SPSS Statistics Architect
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  • 5.  RE: URGENT: IBM SPSS claims to have no internet connection

    Posted Thu October 26, 2023 01:32 PM

    I just began having the same problem.  Free student trial, Macbook air, everything was working fine yesterday, still have 23 days of trial left.  Today SPSS asked me to either log in with my IBM ID or open the license wizard.  I tried doing the former and it said I have no internet connection (not true).  I tried restarting and still got the same message.  Any ideas?  Thanks!



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    Judd Hardina
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  • 6.  RE: URGENT: IBM SPSS claims to have no internet connection

    Posted Fri October 27, 2023 03:11 AM

    Update:  it's the next day and my SPSS student trial is working again (no log in problems or issues with "no internet connection").  



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    Judd Hardina
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  • 7.  RE: URGENT: IBM SPSS claims to have no internet connection

    Posted Fri October 27, 2023 11:06 AM

    I am facing exactly the same problem on my PC. Until today everything was alright and I was using SPSS daily. My internet connection is strong and works for everything else. Any help would be appreciated since I need the access to my spv file ASAP.

    Aleksandar Nedeljkovic



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    Aleksandar Nedeljkovic
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