SPSS Statistics

Hello-

I am trying to update multiple perpetual SPSS licenses to the latest version of SPSS, but I feel like I'm getting the run-around from IBM whenever I try to get new authorization codes for those perpetual licenses.  Whenever I try to create a support case on the SPSS Support webpage, I receive an error that says "We're sorry, but an error has occurred. For more information, contact the help desk."  

I've tried clearing cookies and using a different web browser, but the error message continues to appear.  I've tried opening a support case through every support link I can find, but continue to run into the same issue.

Eventually, I contacted IBM's general software phone support line.  IBM stated they would open a case and even provided me a case #, but I have not been re-contacted by them in over a week and I am unable to track the status of the case # they provided me.

We're a small research consultancy without a dedicated IT department, so I'm at my wit's end about how to proceed.  If anyone can point me to an actual human being at IBM/SPSS who can help me get my authorization codes, I would be extremely thankful.

Hi Kris,

Reply to me privately with the Support case number you were given and I'll try and track it down and get it moving.

Generally speaking; generating, modifying, returning Authorization codes and License strings is a self-service activity in the License Key Center.  This activity is performed by a designated person within your organization.  With the Support case # perhaps I can identify that person for you.

See this technote on how to open a licensing case with IBM SPSS Statistics Support.