SPSS Statistics

Hi all,

One of our clients uses SPSS, and since yesterday when he opens it he gets the splash screen but SPSS itself doesn't open (I also don't see a process of it in task manager).
I re-installed SPSS, ran all available updates on his computer and updated Visual C++ Redistributable.

But nothing i've tried seems to fix the issue, Anyone any idea what else I can try?

Thanks,
Max. 

Hi all,

One of our clients uses SPSS, and since yesterday when he opens it he gets the splash screen but SPSS itself doesn't open (I also don't see a process of it in task manager).
I re-installed SPSS, ran all available updates on his computer and updated Visual C++ Redistributable.

But nothing i've tried seems to fix the issue, Anyone any idea what else I can try?

Thanks,
Max. 

Hi @Max van Eden ,

In addition to the good advice from David Dwyer, if none of those solve the issue then you can try this (assuming you're on MS-Windows):
- From a command window, change directories to the main Statistics installation directory
- Type: stats.com and press the <Enter> key

That will run Statistics from a command window and if there are exceptions being thrown at startup, then they will appear in the command window after quitting Statistics (or force-quitting if necessary). Post those exceptions here and that may help us to diagnose the problem.

Regards,

Hi all,

One of our clients uses SPSS, and since yesterday when he opens it he gets the splash screen but SPSS itself doesn't open (I also don't see a process of it in task manager).
I re-installed SPSS, ran all available updates on his computer and updated Visual C++ Redistributable.

But nothing i've tried seems to fix the issue, Anyone any idea what else I can try?

Thanks,
Max. 

Hi @Max van Eden ,

In addition to the good advice from David Dwyer, if none of those solve the issue then you can try this (assuming you're on MS-Windows):
- From a command window, change directories to the main Statistics installation directory
- Type: stats.com and press the <Enter> key

That will run Statistics from a command window and if there are exceptions being thrown at startup, then they will appear in the command window after quitting Statistics (or force-quitting if necessary). Post those exceptions here and that may help us to diagnose the problem.

Regards,

Hi all,

One of our clients uses SPSS, and since yesterday when he opens it he gets the splash screen but SPSS itself doesn't open (I also don't see a process of it in task manager).
I re-installed SPSS, ran all available updates on his computer and updated Visual C++ Redistributable.

But nothing i've tried seems to fix the issue, Anyone any idea what else I can try?

Thanks,
Max. 

Hello Curtis Browning, hello David Dwyer,

I had a similar case to the one described by Max van Eden and the known Issues mentioned by you (David Dwyer) we're not fitting for this problem.

The problem occured on a Windows 11 HP Laptop with the latest Windwos updates installed.

I ran stats.com in the command window and it showed the following assertion error:

Invalid UTF8 character at 000001A6572C1D60, 1331210:06:46.120 0x1aa00    j9mm.141    *    ASSERTION FAILED  at C:\workspace\openjdk-build\workspace\build\src\openj9\runtime\gc_base\StringTable.cpp:663: ((false))JVMDUMP039I Speicherauszugsereignis "traceassert", Detail "" um 2024/01/17 11:06:46 - bitte warten.JVMDUMP032I JVM forderte als Antwort auf ein Ereignis einen Speicherauszug von System mit "C:\PROGRA~1\IBM\SPSSST~1\core.20240117.110646.800.0001.dmp" anJVMDUMP030W Speicherauszug kann nicht in Datei C:\PROGRA~1\IBM\SPSSST~1\core.20240117.110646.800.0001.dmp geschrieben werden: (5) Zugriff verweigertJVMDUMP030W Speicherauszug kann nicht in Datei C:\PROGRA~1\IBM\SPSSST~1\javacore.20240117.110646.800.0002.txt geschrieben werden: (5) Zugriff verweigertJVMDUMP032I JVM forderte als Antwort auf ein Ereignis einen Speicherauszug von Snap mit "C:\PROGRA~1\IBM\SPSSST~1\Snap.20240117.110646.800.0003.trc" anJVMDUMP030W Speicherauszug kann nicht in Datei C:\PROGRA~1\IBM\SPSSST~1\Snap.20240117.110646.800.0003.trc geschrieben werden: (5) Zugriff verweigertJVMDUMP013I Speicherauszugsereignis "traceassert", Detail "" wurde verarbeitet.

Further, if they are helpful, I copied the log-files for the installation of SPSS29 and the application client into a cloud which are accessible via https://cloud.uol.de/s/wydFdHNzickppQy . 

I would appreciate any hints on how to solve this Invalid UTF8 character at .... error. 

Many thanks,

Benjamin.

Hi @Max van Eden ,

In addition to the good advice from David Dwyer, if none of those solve the issue then you can try this (assuming you're on MS-Windows):
- From a command window, change directories to the main Statistics installation directory
- Type: stats.com and press the <Enter> key

That will run Statistics from a command window and if there are exceptions being thrown at startup, then they will appear in the command window after quitting Statistics (or force-quitting if necessary). Post those exceptions here and that may help us to diagnose the problem.

Regards,

Hi all,

One of our clients uses SPSS, and since yesterday when he opens it he gets the splash screen but SPSS itself doesn't open (I also don't see a process of it in task manager).
I re-installed SPSS, ran all available updates on his computer and updated Visual C++ Redistributable.

But nothing i've tried seems to fix the issue, Anyone any idea what else I can try?

Thanks,
Max. 

Hi all,

One of our clients uses SPSS, and since yesterday when he opens it he gets the splash screen but SPSS itself doesn't open (I also don't see a process of it in task manager).
I re-installed SPSS, ran all available updates on his computer and updated Visual C++ Redistributable.

But nothing i've tried seems to fix the issue, Anyone any idea what else I can try?

Thanks,
Max.