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Hi all,One of our clients uses SPSS, and since yesterday when he opens it he gets the splash screen but SPSS itself doesn't open (I also don't see a process of it in task manager).I re-installed SPSS, ran all available updates on his computer and updated Visual C++ Redistributable.
But nothing i've tried seems to fix the issue, Anyone any idea what else I can try?
Hi @Max van Eden
You don't say whether your client is using the "On-Prem" version of SPSS Statistics with Term license, or if they are using SPSS Statistics Subscription which is licensed to the IBMid. It also could make a difference whether this is Windows or macOS.
Hi @Max van Eden ,In addition to the good advice from David Dwyer, if none of those solve the issue then you can try this (assuming you're on MS-Windows):- From a command window, change directories to the main Statistics installation directory- Type: stats.com and press the <Enter> keyThat will run Statistics from a command window and if there are exceptions being thrown at startup, then they will appear in the command window after quitting Statistics (or force-quitting if necessary). Post those exceptions here and that may help us to diagnose the problem.Regards,
Hi Curtis,Thanks for your response, and sorry for not getting back on this earlier.
I already figured out what caused it, it turns out it was our security (SentinelOne) that was blocking SPSS.
I've whitelisted the executable for SPSS and then it worked again.
Regards,Max van Eden.