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Blog - Understanding AI's customer service opportunities

  • 1.  Blog - Understanding AI's customer service opportunities

    Posted Sat March 18, 2023 08:56 AM

    Artificial intelligence is swiftly becoming an action item for executives, especially as the technology continues to see rapid advancement. 

    In a recent example, just months after launching its ChatGPT 3.5 tool, creator OpenAI has already announced an updated version, ChatGPT 4.0, which is scoring higher than its predecessor on certain simulated exams.

    From a CFOs' perspective specifically, "I think we need to look at (AI) just because we know that it's something that's going to be asked," by key stakeholders, Matthew Malek, CFO of Interactions LLC, said. The Franklin, Mass.-based Interactions offers intelligent virtual assistants - not a chatbot, Malek said - which uses conversational AI to help enhance conversations between customers and busines

    This will also come back to having the right data management strategy as part of adopting any chatbots, Machine Learning, etc. Trusted AI will be come a part of any policy change as part of managing data security and privacy.

    Blog – Trusted AI and its Principles -

    paul YOUNG