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  • 1.  Battery Canister Nearing Expiration

    Posted Fri November 15, 2024 09:08 AM

    The DS 4700 is showing a battery expiration issue, with an alert indicating the battery age. The "Service Action Removal" status is showing  "NO."

    If the "Service Action Removal" status is "NO," I would like to know whether the battery can be replaced. If it can, what is the procedure for replacing the battery?

    battery age
    battery alert


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    Liyanz
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  • 2.  RE: Battery Canister Nearing Expiration
    Best Answer

    Posted Sun November 17, 2024 10:30 AM
      |   view attached

    Hello Liyanz,

       This is procedure for replacing the battery.

    Procedure for battery replacement when using a dual controllers(DS4700)
        1. If there are any hosts connected to this storage subsystem that are NOT running a host-based, 
        multi-path failover driver, stop I/O to the storage subsystem from each of these hosts.
        2. Place the affected controller offline.
            2.1 From the Support tab, click the Manage Controllers link, 
            and then click the Place Controller Online or Offline link.
            2.2 Select the affected controller, then select Place controller offline.
            2.3 Click the OK button. 
        3. Click the Save As button in the Recovery Guru dialog to save the remaining steps to a file. 
        These steps may no longer be accessible from the Recovery Guru dialog after you complete step 4.
        4. Click the Recheck button to rerun the Recovery Guru. 
        There should be an Offline Controller problem reported in the Summary area.
        5. Follow the Offline Controller Recovery Steps, until you have removed the controller. 
        After you have removed the controller, do not continue with the Offline Controller Recovery 
        steps until you are instructed to do so later in this procedure.
        6. Replace affected battery with a new replacement battery. 
        Refer to your hardware documentation for the battery replacement procedure(DS4700_Battery Replacement PDF file).
        7. Complete the remaining Offline Controller Recovery Steps. 
        Once you have completed the Offline Controller Recovery Steps, go to step 8.
        8. Record the installation date (today's date) and the new replacement date (according to the battery's warranty).
        9. From the Tools tab, click the Change Battery Settings link.
        10. Select the battery you just replaced, and then click Reset to set the affected battery's age to zero. 

    Notes: The time it takes to fully charge the battery depends on the model of the battery and its current state. 
    While it is charging, the battery will report a Charging status. Consult the appropriate hardware manual for your model. 
    If the battery is SBD-capable (the Smart battery field in the Details area is YES), 
    then the battery will also start an initial Learn Cycle once the battery is fully charged.  
    Write caching will be reinstated once the initial Learn Cycle is complete. 



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    Best Regards,

    Apidesh Dulma
    Managing Director/Service Manager
    A Vision IT Systems(Thailand) Co.Ltd.
    M:(+66)81-822-2904, (+66)61-390-2710
    E:apidesh@avisionitsystem.com
    www.avisionitsystem.com
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    Attachment(s)

    pdf
    DS4700_Battery Replacement.pdf   303 KB 1 version
    Original Message