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What does IBM THINK mean? A Storageneers interview

Originally posted by: Th. Mühge Christian Henke, Program Director, EMEA Storage Competence Center IBM Systems Serge Monney, European Storage Competence Center, Member of IBM Technical Expert Council / Academy of Technology #AOT The Storageneer team could interview Christian...

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How to avoid support data amnesia

Originally posted by: seb There are two major categories of problems usually reported to the technical support: Ongoing problems, including problems that happen again and again and problems that can be recreated. One-time occurrences where a so called root cause analysis ...

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Adding Social Media to your Product Support Toolkit

Originally posted by: ScottPeluso The Internet is changing the face of product support. It is an undeniable fact that the manner in which we attempt to resolve problems, be they complex software applications or finding the closest Italian restaurant, is entirely different than 10, 5, or...

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Service Request Tool puts you in charge

Originally posted by: depr Having been with the IBM Support organization for 14 years, I've seen several iterations of Support delivery. Once upon a time, customers would call in to Support and wait on hold until an available engineer became available. Wait times increased as the products...

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How the IBM Support Portal can answer your questions and save time working with product support?

Originally posted by: LB 71GX I thought it was time share more about the progress being made on the IBM Support portal and how it can serve you better. 2011 brought many changes to improve our response to your IBM product support needs, and 2012 will continue that momentum. As we...

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