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 IBM Academic Initiative: CPLEX Download Link Crashing Browsers (Error Code 5) on macOS

Fernando Chagas's profile image
Fernando Chagas posted Tue December 02, 2025 09:41 AM

Hi everyone,

I am trying to download the IBM ILOG CPLEX Optimization Studio using my student account through the Academic Initiative portal.

Every time I click the "Download" button inside the Data Science section, the page redirects and immediately crashes my browser with an "Aw, Snap! Error code: 5" message.

I have already tried:

Switching browsers (Chrome, Firefox, Safari, Brave).

Clearing cache/cookies.

Disabling ad blockers.

It seems like the entitlement link is broken. Has anyone else experienced this today? Does anyone have a direct link or a Part Number (Part ID) for the macOS version so I can search for it manually in the Software Catalog?

Thanks!