Customer 360 Degree View

Need a complete picture of your customer base? The Customer 360 Degree View business glossary can jump-start your analysis.

What's included?

A structured business glossary of more than 110 business terms.

How does it work?

This glossary provides the information architecture that you need to understand your customers better. Your data scientists can use the data associated with this glossary to gain insight into facets such as:

• Customer segmentation
• Credit risk
• Loyalty
• Social media sentiment

When you import the accelerator, the terms are added to your business glossary under the Customer 360 Degree View category.

Prerequisites

Required services: To use the industry accelerators, you must install the following service on IBM® Cloud Pak for Data

Service	Required for
Watson Knowledge Catalog	Importing data governance artifacts, such as business terms and categories. See Installing Watson Knowledge Catalog.

Importing the accelerator

To use this accelerator on Cloud Pak for Data v4.0.1.0, complete the following steps:

1. Download the customer-360-degree-view-industry-accelerator.tar.gz file, which is available on the https://github.com/IBM/Industry-Accelerators repository.
2. Extract the contents of the package.
3. Determine how you want to import the accelerator:
   • If your Cloud Pak for Data user account has Admin privileges, all components can be installed by following these steps:
     1. From a command prompt, run the following command to extract the contents of the package:

        tar -xvf {TARFILENAME}

     2. Run the following command to navigate into the folder with the accelerator artefacts extracted from the tar.gz file.

        cd customer-360-degree-view-industry-accelerator

     3. Run one of the following commands to import the accelerator content into Cloud Pak for Data.

        Example 1: Run the import in interactive mode. When prompted, enter the required information.

        ./import-accelerator-script.sh

        Example 2: For a list of all available options, including how to pass arguments to the import script, enter the command:

        ./import-accelerator-script.sh --help

        Example 3: Run the import passing arguments. The following command will: import the accelerator into a project named "customer-360-degree-view-industry-accelerator" and import categories and business terms into Watson Knowledge Catalog.

        ./import-accelerator-script.sh --hostname https://hostname:port --username username --password password

        Example 4: Run the import passing additional argument to publish the business glossary terms.

        ./import-accelerator-script.sh --hostname https://hostname:port --username username --password password --publish_glossary

   • If you would like to pick which components you import, complete the below steps,
     1. Import the ZIP file that defines the analytics project to Cloud Pak for Data. The file name should have the following format: accelerator-name-analytics-project.zip.

        See Importing a project.

     2. Import the governance artifacts to Cloud Pak for Data:
        1. Log into the Cloud Pak for Data web client as a user that has the Manage categories permission and the Author governance artifacts permission.
        2. Import the CSV file that defines the categories. The file name should have the following format: accelerator-name-glossary-categories.csv.

           See Managing categories.

        3. Import the CSV file that defines the business terms. The file name should have the following format: accelerator-name-glossary-terms.csv.

           See Managing business terms for the business glossary.

To use this accelerator on Cloud Pak for Data v3.5.0.0, complete the following steps:

1. Download the customer-360-degree-view-industry-accelerator.tar.gz file, which is available on the https://github.com/IBM/Industry-Accelerators repository.
2. Determine how you want to import the accelerator:
   • Complete the same steps, as described above for Cloud Pak for Data v4.0.1.0, to import accelerator components.

To use this accelerator on Cloud Pak for Data v3.0.0.0, complete the following steps:

1. Download the customer-360-degree-view-industry-accelerator.tar.gz file, which is available on the https://github.com/IBM/Industry-Accelerators repository.
2. Complete the same steps, as described above for Cloud Pak for Data v4.0.1.0, to manually import each accelerator component.

Release Notes

This accelerator has been verified on:

• Cloud Pak for Data v4.0.1.0
• Cloud Pak for Data v3.5.0.0
• Cloud Pak for Data v3.0.1.0

About the developer:

IBM

Licensing

This project contains Sample Materials, provided under license.
Licensed Materials - Property of IBM.
© Copyright IBM Corp. 2019, 2021. All Rights Reserved.
US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

#CloudPakforDataGroup
#CrossIndustry
#Featured-area-3
#governance
#IBM
#IndustryAccelerator