Cloud Pak for Data

Hi experts,

I am trying to create a new project in my Cloud Pak for Data but not able to do so. It shows me this error.

------------------------------
Sajal Pandey
------------------------------

#CloudPakforDataGroup

I'd recommend checking under the hood in OpenShift to verify that all the expected pods are running, if everything is running and ready then you'd need to start digging into the logs. I'd expect that either something is down or misconfigured.

For logs, I'd probably start with the Zen components, they provide most of the user interface, but different modules will run their own UI components in their own pods (I think, though, that projects is part of Zen, I might be wrong).

In the hamburger menu on the left, in the admin sections you can get to the logs and see if the pods are operating, if you don't have access to the OpenShift Console.

------------------------------
Eric Walk
Director

O: 617-453-9983 | NASDAQ: PRFT | Perficient.com
------------------------------

Original Message:
Sent: Fri March 04, 2022 03:15 AM
From: Sajal Pandey
Subject: Not able to create projects on Cloud Pak for Data

Hi experts,

I am trying to create a new project in my Cloud Pak for Data but not able to do so. It shows me this error.

Can you please let us know what should be the possible solution for it.

Thanks,
Sajal.

------------------------------
Sajal Pandey
------------------------------

#CloudPakforDataGroup

Thanks Eric ,for the suggestion. We found out that some of the pods were not running so we restarted them. Now everything is working fine.

Thanks,
Sajal.

------------------------------
Sajal Pandey
------------------------------

Original Message:
Sent: Mon March 07, 2022 08:58 AM
From: Eric Walk
Subject: Not able to create projects on Cloud Pak for Data

I'd recommend checking under the hood in OpenShift to verify that all the expected pods are running, if everything is running and ready then you'd need to start digging into the logs. I'd expect that either something is down or misconfigured.

For logs, I'd probably start with the Zen components, they provide most of the user interface, but different modules will run their own UI components in their own pods (I think, though, that projects is part of Zen, I might be wrong).

In the hamburger menu on the left, in the admin sections you can get to the logs and see if the pods are operating, if you don't have access to the OpenShift Console.

------------------------------
Eric Walk
Director

O: 617-453-9983 | NASDAQ: PRFT | Perficient.com

Original Message:
Sent: Fri March 04, 2022 03:15 AM
From: Sajal Pandey
Subject: Not able to create projects on Cloud Pak for Data

Hi experts,

I am trying to create a new project in my Cloud Pak for Data but not able to do so. It shows me this error.

Can you please let us know what should be the possible solution for it.

Thanks,
Sajal.

------------------------------
Sajal Pandey
------------------------------

#CloudPakforDataGroup

Hi Eric,

Actually we are trying to do the LDAP configuration in our Cloud pak for data .But we are not able to communicate with our LDAP server.I've attached the error in the chat .Can you please provide your suggestions.

------------------------------
Sajal Pandey
------------------------------

Original Message:
Sent: Mon March 07, 2022 08:58 AM
From: Eric Walk
Subject: Not able to create projects on Cloud Pak for Data

I'd recommend checking under the hood in OpenShift to verify that all the expected pods are running, if everything is running and ready then you'd need to start digging into the logs. I'd expect that either something is down or misconfigured.

For logs, I'd probably start with the Zen components, they provide most of the user interface, but different modules will run their own UI components in their own pods (I think, though, that projects is part of Zen, I might be wrong).

In the hamburger menu on the left, in the admin sections you can get to the logs and see if the pods are operating, if you don't have access to the OpenShift Console.

------------------------------
Eric Walk
Director

O: 617-453-9983 | NASDAQ: PRFT | Perficient.com

Original Message:
Sent: Fri March 04, 2022 03:15 AM
From: Sajal Pandey
Subject: Not able to create projects on Cloud Pak for Data

Hi experts,

I am trying to create a new project in my Cloud Pak for Data but not able to do so. It shows me this error.

Can you please let us know what should be the possible solution for it.

Thanks,
Sajal.

------------------------------
Sajal Pandey
------------------------------

#CloudPakforDataGroup

Hi Sajal,

Have you verified that you can telnet from inside the Zen or IAM container? You can use the OpenShift console to get a terminal inside a pod to do this test (although the telnet command might not be available inside the pod, you might need to get creative with the nc or openssl commands to do your test). There may be additional or unexpected firewalls in the way.

That said, it's hard to help with this kind of problem when I don't have access to the system or more detailed information about the configuration.

Best,
Eric

------------------------------
Eric Walk
Director

O: 617-453-9983 | NASDAQ: PRFT | Perficient.com
------------------------------

Original Message:
Sent: Thu March 10, 2022 04:34 AM
From: Sajal Pandey
Subject: Not able to create projects on Cloud Pak for Data

Hi Eric,

Actually we are trying to do the LDAP configuration in our Cloud pak for data .But we are not able to communicate with our LDAP server.I've attached the error in the chat .Can you please provide your suggestions.

We have verified that the ports are opened in our LDAP  server and we are able to telnet the LDAP server through 389 port also.

Thanks,
Sajal.

------------------------------
Sajal Pandey

Original Message:
Sent: Mon March 07, 2022 08:58 AM
From: Eric Walk
Subject: Not able to create projects on Cloud Pak for Data

I'd recommend checking under the hood in OpenShift to verify that all the expected pods are running, if everything is running and ready then you'd need to start digging into the logs. I'd expect that either something is down or misconfigured.

For logs, I'd probably start with the Zen components, they provide most of the user interface, but different modules will run their own UI components in their own pods (I think, though, that projects is part of Zen, I might be wrong).

In the hamburger menu on the left, in the admin sections you can get to the logs and see if the pods are operating, if you don't have access to the OpenShift Console.

------------------------------
Eric Walk
Director

O: 617-453-9983 | NASDAQ: PRFT | Perficient.com

Original Message:
Sent: Fri March 04, 2022 03:15 AM
From: Sajal Pandey
Subject: Not able to create projects on Cloud Pak for Data

Hi experts,

I am trying to create a new project in my Cloud Pak for Data but not able to do so. It shows me this error.

Can you please let us know what should be the possible solution for it.

Thanks,
Sajal.

------------------------------
Sajal Pandey
------------------------------

#CloudPakforDataGroup

Hi Eric,

I have verified the above checks which you suggested. Can we connect on a zoom call if it suits you ,where we can discuss it. I hope it can be a good learning experience for us.

Thanks,
Sajal.

------------------------------
Sajal Pandey
------------------------------

Original Message:
Sent: Thu March 10, 2022 08:57 AM
From: Eric Walk
Subject: Not able to create projects on Cloud Pak for Data

Hi Sajal,

Have you verified that you can telnet from inside the Zen or IAM container? You can use the OpenShift console to get a terminal inside a pod to do this test (although the telnet command might not be available inside the pod, you might need to get creative with the nc or openssl commands to do your test). There may be additional or unexpected firewalls in the way.

That said, it's hard to help with this kind of problem when I don't have access to the system or more detailed information about the configuration.

Best,
Eric

------------------------------
Eric Walk
Director

O: 617-453-9983 | NASDAQ: PRFT | Perficient.com

Original Message:
Sent: Thu March 10, 2022 04:34 AM
From: Sajal Pandey
Subject: Not able to create projects on Cloud Pak for Data

Hi Eric,

Actually we are trying to do the LDAP configuration in our Cloud pak for data .But we are not able to communicate with our LDAP server.I've attached the error in the chat .Can you please provide your suggestions.

We have verified that the ports are opened in our LDAP  server and we are able to telnet the LDAP server through 389 port also.

Thanks,
Sajal.

------------------------------
Sajal Pandey

Original Message:
Sent: Mon March 07, 2022 08:58 AM
From: Eric Walk
Subject: Not able to create projects on Cloud Pak for Data

I'd recommend checking under the hood in OpenShift to verify that all the expected pods are running, if everything is running and ready then you'd need to start digging into the logs. I'd expect that either something is down or misconfigured.

For logs, I'd probably start with the Zen components, they provide most of the user interface, but different modules will run their own UI components in their own pods (I think, though, that projects is part of Zen, I might be wrong).

In the hamburger menu on the left, in the admin sections you can get to the logs and see if the pods are operating, if you don't have access to the OpenShift Console.

------------------------------
Eric Walk
Director

O: 617-453-9983 | NASDAQ: PRFT | Perficient.com

Original Message:
Sent: Fri March 04, 2022 03:15 AM
From: Sajal Pandey
Subject: Not able to create projects on Cloud Pak for Data

Hi experts,

I am trying to create a new project in my Cloud Pak for Data but not able to do so. It shows me this error.

Can you please let us know what should be the possible solution for it.

Thanks,
Sajal.

------------------------------
Sajal Pandey
------------------------------

#CloudPakforDataGroup

Hey Sajal,

I'd recommend you open a case with IBM Support if you haven't already to get hands-on help. If they can't help, please feel free to reach out privately and I'll see what I can do.

You should verify, though, that your egressnetworkpolicy isn't causing an issue: Configuring LDAP connection - IBM Documentation, it's easy to get turned around configuring those sorts of things.

Best,
Eric

------------------------------
Eric Walk
Director

O: 617-453-9983 | NASDAQ: PRFT | Perficient.com
------------------------------

Original Message:
Sent: Fri March 11, 2022 05:03 AM
From: Sajal Pandey
Subject: Not able to create projects on Cloud Pak for Data

Hi Eric,

I have verified the above checks which you suggested. Can we connect on a zoom call if it suits you ,where we can discuss it. I hope it can be a good learning experience for us.

Thanks,
Sajal.

------------------------------
Sajal Pandey

Original Message:
Sent: Thu March 10, 2022 08:57 AM
From: Eric Walk
Subject: Not able to create projects on Cloud Pak for Data

Hi Sajal,

Have you verified that you can telnet from inside the Zen or IAM container? You can use the OpenShift console to get a terminal inside a pod to do this test (although the telnet command might not be available inside the pod, you might need to get creative with the nc or openssl commands to do your test). There may be additional or unexpected firewalls in the way.

That said, it's hard to help with this kind of problem when I don't have access to the system or more detailed information about the configuration.

Best,
Eric

------------------------------
Eric Walk
Director

O: 617-453-9983 | NASDAQ: PRFT | Perficient.com

Original Message:
Sent: Thu March 10, 2022 04:34 AM
From: Sajal Pandey
Subject: Not able to create projects on Cloud Pak for Data

Hi Eric,

Actually we are trying to do the LDAP configuration in our Cloud pak for data .But we are not able to communicate with our LDAP server.I've attached the error in the chat .Can you please provide your suggestions.

We have verified that the ports are opened in our LDAP  server and we are able to telnet the LDAP server through 389 port also.

Thanks,
Sajal.

------------------------------
Sajal Pandey

Original Message:
Sent: Mon March 07, 2022 08:58 AM
From: Eric Walk
Subject: Not able to create projects on Cloud Pak for Data

I'd recommend checking under the hood in OpenShift to verify that all the expected pods are running, if everything is running and ready then you'd need to start digging into the logs. I'd expect that either something is down or misconfigured.

For logs, I'd probably start with the Zen components, they provide most of the user interface, but different modules will run their own UI components in their own pods (I think, though, that projects is part of Zen, I might be wrong).

In the hamburger menu on the left, in the admin sections you can get to the logs and see if the pods are operating, if you don't have access to the OpenShift Console.

------------------------------
Eric Walk
Director

O: 617-453-9983 | NASDAQ: PRFT | Perficient.com

Original Message:
Sent: Fri March 04, 2022 03:15 AM
From: Sajal Pandey
Subject: Not able to create projects on Cloud Pak for Data

Hi experts,

I am trying to create a new project in my Cloud Pak for Data but not able to do so. It shows me this error.

Can you please let us know what should be the possible solution for it.

Thanks,
Sajal.

------------------------------
Sajal Pandey
------------------------------

#CloudPakforDataGroup