Cognos Analytics

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  • 1.  Unable to install in-place Cognos 11.1.7

    Posted Wed September 06, 2023 05:15 AM

    I am trying to install in-place Cognos 11.1.7. I have successfully installed in-place on our DEV server and our TEST server the same way. When I attempt to install in PROD, I am getting the error that says "The installation unable to continue. Please make sure all products are stopped......" Folders in use: \cognos\analytics\logs and cognos\analytics\webcontent. 

    I stopped Cognos. I set the service to Manual and then restarted the server to kill any processes. I still get this message. I am unable to continue. 

    Any ideas on how to kill any process that might be running in the background or how to spot the ones that are?

    Thanks in advance



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    Will Phillips
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  • 2.  RE: Unable to install in-place Cognos 11.1.7

    Posted Wed September 06, 2023 07:40 AM

    Hi Will,
    Have you stopped the IIS webserver services?
    Did you disconnect any Networkdrive mappings?



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    Thomas van der Meer
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    Original Message


  • 3.  RE: Unable to install in-place Cognos 11.1.7

    Posted Thu September 07, 2023 03:58 PM
    Edited by Richard Chester Thu September 07, 2023 04:03 PM

    Hi Will,

    This happened to me often, and I used the approach you outline (set to manual, reboot) to get around it.  It would have been the first thing I suggested to you!  

    it occurs to me that there are add-ins for Cognos that one installs in the same folder as Cognos (ex: that use the WLP system and other Cognos assets like the java runtime to execute).  Any chance you've installed an add-in (like Motio or BSP) that is running and using that folder... and that process is set to start automatically on reboot and is therefore locking files?

    Good luck!

    Rich

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    Richard Chester
    President - Chester Business Analytics

    Original Message


  • 4.  RE: Unable to install in-place Cognos 11.1.7

    Posted Fri September 08, 2023 11:13 AM

    You're organization doesn't happen to employ Dynatrace on the servers does it? One customer I support does and I have to stop the Dynatrace service to be able to install an upgrade. Otherwise I get the same message about files or folders in use.



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    Robert Hofstetter
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    Original Message


  • 5.  RE: Unable to install in-place Cognos 11.1.7

    Posted Wed September 20, 2023 07:25 AM

    Wanted to give an update. It was in fact IIS...@Thomas you were correct. I had stopped what I thought was IIS but it was not. I stopped IIS admin and not World Wide Web...

    The install happened and the only thing that was an issue was that it would not start because there was already a service called IBM Cognos:7083. So after fooling around and figuring out how to DELETE the original service and then realizing that is OVERWROTE the web.config file in \BI  (thankfully I backed it up) I finally got it working. 

    Thanks for the replies. 

    Will



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    Will Phillips
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    Original Message


  • 6.  RE: Unable to install in-place Cognos 11.1.7

    Posted Thu September 21, 2023 01:06 PM

    The in-place installation of Cognos 11.1.7 may fail due to compatibility issues with the existing IBM Cognos software on your system. To resolve this, you can try the following options:

    • Install Cognos in a new location instead of in-place.
    • Use the IBMfixit tool to clean up any existing Cognos configuration files before attempting the in-place installation.
    • Check for any system compatibility issues by running the IBM Cognos Software Compatibility Scan tool


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    Frenco fzc
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    Original Message