Planning Analytics

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  • 1.  PAW message: "Error occured while saving workbench"

    Posted Tue May 28, 2024 07:26 PM

    I receive this vague error message when attempting to save a workbench (complete with mis-spelling): "Error occured while saving workbench". 

    This is on IBM Cloud version 2.0.95. 

    How do I resolve this error and successfully save the Workbench? 

    #Planning Analytics with Watson



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    Christopher Redmond
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  • 2.  RE: PAW message: "Error occured while saving workbench"

    Posted Wed May 29, 2024 06:58 AM

    Hi Christopher,

    That is a shameful spelling error!  I will ask development to fix that.

    Can you easily reproduce this error?  It would help to capture a browser trace (you can get a HAR file in Chrome following this process: https://support.google.com/admanager/answer/10358597?hl=en) to see more detail about the problem.  Workspace 2.0.96 was released on cloud yesterday, you might want to test again just in case it's a defect we have already addressed.



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    Stuart King
    IBM Planning Analytics Offering Manager
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  • 3.  RE: PAW message: "Error occured while saving workbench"

    Posted Wed May 29, 2024 12:48 PM

    Hey Stuart,

    RE: Spelling, why do you think I am in IT instead of an English Teacher!? :-D 

    RE: The error message is very consistent. It doesn't matter what cube (Control or User-defined). I even attempted this using Edge and received the same error results. Additionally Edge is missing the "Add New View" option in the cube's context menu with only a double-click available to open a cube view. 

    I followed the instructions for obtaining the HAR file. However, I received this message upon attempting to upload the HAR file: 

    Must be a supported file. Unable to upload.
    -  aprod.planning-analytics.ibmcloud.com.2024-05-29.Workbench_Save_Error.har
    How can I get this HAR file to you?
    This is beginning to feel more like a support ticket. 
    Let me know if I should open one and transfer it under support.


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    Christopher Redmond
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  • 4.  RE: PAW message: "Error occured while saving workbench"

    Posted 30 days ago

    OK Stuart,

    For you and others who will read this later: 

    I opened a case (TS016391098) and confirmed it was a wrong web tier property setting issue which required a change and restart of the web tier. This is something that only IBM can do since the web tier configuration on the cloud is only accessible by IBM Support. 



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    Christopher Redmond
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