Hi everyone,
we just stumbled across the same issue (Cognos Analytics 12.0.4 running on Linux). It seems like the report service is using (depending on your installation path) "/opt/ibm/cognos/analytics/webcontent/bi/v1" as base directory to retrieve the images. Once you select an image from the extension, you can see the relative path where the image is looked up if trying to access it through the webinterface:

This works without a problem through the webinterface.
The extensions are usually found under "/opt/ibm/cognos/analytics/temp/extensions/global" where you do not end up if you follow the relative path from the mentioned base directory "/opt/ibm/cognos/analytics/webcontent/bi/v1".
If you create the directory "/opt/ibm/cognos/analytics/webcontent/bi/v1" and inside a symlink pointing to where all the extensions are, it works. You can create the symlink as follows:
ln -s /opt/ibm/cognos/analytics/temp/extensions/global/ /opt/ibm/cognos/analytics/webcontent/bi/v1/ext
Hope this helps.
Best
Samy
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Samy Elshamy
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Original Message:
Sent: Fri June 14, 2024 08:55 AM
From: Richard Mabjish
Subject: No images in pdf output
Hi @Atanas Iliev,
We were not able to resolve this issue, the idea was dropped and no longer required.
Original Message:
Sent: Fri June 14, 2024 05:29 AM
From: Atanas Iliev
Subject: No images in pdf output
Hello @Richard Mabjish and @SAMI EL CHEIKH can you please share if you were able to find a solution?
BR,
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Atanas Iliev
Original Message:
Sent: Thu June 13, 2024 06:10 AM
From: Atanas Iliev
Subject: No images in pdf output
Hello Richard,
Did you manage to resolve this issue?
BR,
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Atanas Iliev
Original Message:
Sent: Mon December 17, 2018 05:10 PM
From: Richard Mabjish
Subject: No images in pdf output
I've installed the Image Gallery extension (SampleExtensionCustomMediaAll.zip), all works fine in html output, however images are not displayed when report output in pdf or excel..?
Have anyone experienced the same?
Any ideas why?
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Richard Mabjish
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#CognosAnalyticswithWatson