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  • 1.  Cognos permission error (CM-REQ-4011) intermittent

    Posted Thu March 16, 2023 10:52 AM

    Hi Cognos Community,

    some of our Cognos users are getting this intermittent permission error CM-REQ-4011 errors even though sufficient permissions defined for a report and its ancestors.

    users are getting this error at some time and other time they are able to run reports without any issue.

    all our Cognos servers are running up and well.

    we are not getting what might be the problem.

    It would be great if anyone can help us on this issue.

    Thanks



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    Yerramreddy Lokeswara Reddy
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  • 2.  RE: Cognos permission error (CM-REQ-4011) intermittent

    IBM Champion
    Posted Thu March 16, 2023 11:10 AM

    Hi,

    just a quick bunch of questions:

    • do you use layout component references in your reports from other source reports? Check their security settings.
    • Have you checked the security on your package/data module? I've noticed that sometimes Cognos overwrites the inherited permissions from the folder when publishing into some strange values.
    • do you use security (groups) outside the Cognos namespace? Have they been changed recently?


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    Robert Dostal
    Team Leader BI
    GEMÜ
    Ingelfingen
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  • 3.  RE: Cognos permission error (CM-REQ-4011) intermittent

    Posted Thu March 16, 2023 11:55 AM

    Hi Robert,

    Thank you for responding to my question.

    Please see below are the answers for your questions.

    1) do you use layout component references in your reports from other source reports? Check their security settings.

     Ans:- We do not use layout component reference

     2) Have you checked the security on your package/data module? I've noticed that sometimes Cognos overwrites the inherited permissions from the folder when publishing into some strange values.

     Ans:- Yes, we have checked the security on packages and reports. there is no discrepancy on security settings. 

     

    3)do you use security (groups) outside the Cognos namespace? Have they been changed recently?

     Ans:- Yes we use user defined namespace other than Cognos namespace.



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    Yerramreddy Lokeswara Reddy
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  • 4.  RE: Cognos permission error (CM-REQ-4011) intermittent

    IBM Champion
    Posted Fri March 17, 2023 03:56 AM

    Hi,
    which authentication provider do you use?

    We have Cognos installed on Windows and contected to your Active Directory. At the moment we also face some strange behaviour: some user can't log in to Cognos and the next day, they can. In the meantime nothing changed. Not on the Cognos side and not on the AD side. We're still analysing this issue with IBM support to find the faulty part of the installation. Don't know if this is a misinterpretation of Cognos with some information from AD when multiple domains and DC are involved.

    The only hint I can give is to increase the logging level via Manage / Configuration / Diagnostic logging or the use which has the issue turns on personal logging of their session.

    Unfortunately that's all I can say at the moment. If you can't find anything that looks like the reason for your issue, contact the IBM support.



    ------------------------------
    Robert Dostal
    Team Leader BI
    GEMÜ
    Ingelfingen
    ------------------------------



  • 5.  RE: Cognos permission error (CM-REQ-4011) intermittent

    Posted Fri March 17, 2023 10:43 AM

    Hi Robert,

    We use Windows Active Directory, and our Cognos is also installed on Windows.

    Thank You so much for your valuable suggestions.

    we will try our level best to solve this issue. if not we will connect with IBM Support

    Thank You Again !!



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    Yerramreddy Lokeswara Reddy
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  • 6.  RE: Cognos permission error (CM-REQ-4011) intermittent

    IBM Champion
    Posted Fri March 17, 2023 11:51 AM

    BTW: you can download the existing "topics" in the diagnostic logging pane and modify them to fit your logging needs.

    You'll get a xml file which then can be edited.



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    Robert Dostal
    Team Leader BI
    GEMÜ
    Ingelfingen
    ------------------------------



  • 7.  RE: Cognos permission error (CM-REQ-4011) intermittent

    Posted Fri March 17, 2023 08:49 AM

    I know that you said that you do not use layout component references, but here is the IBM URL

    https://www.ibm.com/support/pages/cm-req-4011-errors-even-though-sufficient-permissions-defined-report-and-its-ancestors



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    brenda grossnickle
    BI Programmer Analyst
    FIS
    ------------------------------