Cognos Analytics

I found that after successful installation and configuration of 11.2.4 (new install), I am able to run the existing reports but not able to create new reports. When I drag query items from a package into a list and run a report, it keeps on running also noted the same problem with running tabular data at the query level of the existing report even though I am able to run the report.

Please suggest what could have gone wrong.

Best Regards,

Hi Mack,

usually the spinning wheel appears when cookies and cached data from old websites are used - at least that's my experience. Have  you tried to empty all you cookies and cache files from the browser?

If that does not help: is it a new server/machine and the network is running fine? I had a problem this week with a students laptop that couldn't access Cognos via LAN but through WIFI. The network config was ok but a driver was too old for the Ethernet adapter. Sometimes its worth checking on network settings too.

and if that doesn't help: do others have the same problem? Is that issue related to some specific models or appears it with all models?

I found that after successful installation and configuration of 11.2.4 (new install), I am able to run the existing reports but not able to create new reports. When I drag query items from a package into a list and run a report, it keeps on running also noted the same problem with running tabular data at the query level of the existing report even though I am able to run the report.

Please suggest what could have gone wrong.

Best Regards,

Hi Mack,

usually the spinning wheel appears when cookies and cached data from old websites are used - at least that's my experience. Have  you tried to empty all you cookies and cache files from the browser?

If that does not help: is it a new server/machine and the network is running fine? I had a problem this week with a students laptop that couldn't access Cognos via LAN but through WIFI. The network config was ok but a driver was too old for the Ethernet adapter. Sometimes its worth checking on network settings too.

and if that doesn't help: do others have the same problem? Is that issue related to some specific models or appears it with all models?

I found that after successful installation and configuration of 11.2.4 (new install), I am able to run the existing reports but not able to create new reports. When I drag query items from a package into a list and run a report, it keeps on running also noted the same problem with running tabular data at the query level of the existing report even though I am able to run the report.

Please suggest what could have gone wrong.

Best Regards,

Hi Robert,

It is not an issue with Brower cookies and cache as checked nor do I think it is a network issue (yes it is a new server and I will check). I am still having the issue of not been able to run new reports created. Please suggest.

Hi Mack,

usually the spinning wheel appears when cookies and cached data from old websites are used - at least that's my experience. Have  you tried to empty all you cookies and cache files from the browser?

If that does not help: is it a new server/machine and the network is running fine? I had a problem this week with a students laptop that couldn't access Cognos via LAN but through WIFI. The network config was ok but a driver was too old for the Ethernet adapter. Sometimes its worth checking on network settings too.

and if that doesn't help: do others have the same problem? Is that issue related to some specific models or appears it with all models?

I found that after successful installation and configuration of 11.2.4 (new install), I am able to run the existing reports but not able to create new reports. When I drag query items from a package into a list and run a report, it keeps on running also noted the same problem with running tabular data at the query level of the existing report even though I am able to run the report.

Please suggest what could have gone wrong.

Best Regards,

Hi Robert,

It is not an issue with Brower cookies and cache as checked nor do I think it is a network issue (yes it is a new server and I will check). I am still having the issue of not been able to run new reports created. Please suggest.

Hi Mack,

usually the spinning wheel appears when cookies and cached data from old websites are used - at least that's my experience. Have  you tried to empty all you cookies and cache files from the browser?

If that does not help: is it a new server/machine and the network is running fine? I had a problem this week with a students laptop that couldn't access Cognos via LAN but through WIFI. The network config was ok but a driver was too old for the Ethernet adapter. Sometimes its worth checking on network settings too.

and if that doesn't help: do others have the same problem? Is that issue related to some specific models or appears it with all models?

I found that after successful installation and configuration of 11.2.4 (new install), I am able to run the existing reports but not able to create new reports. When I drag query items from a package into a list and run a report, it keeps on running also noted the same problem with running tabular data at the query level of the existing report even though I am able to run the report.

Please suggest what could have gone wrong.

Best Regards,

Hi Mack,

Did you try to run / create reports based on the samples? Most of datasources are not related to any database, it would rule out network issues.

Do you have the same issue with other users? What was your previous release?

Best regards,

Hi Robert,

It is not an issue with Brower cookies and cache as checked nor do I think it is a network issue (yes it is a new server and I will check). I am still having the issue of not been able to run new reports created. Please suggest.

Hi Mack,

usually the spinning wheel appears when cookies and cached data from old websites are used - at least that's my experience. Have  you tried to empty all you cookies and cache files from the browser?

If that does not help: is it a new server/machine and the network is running fine? I had a problem this week with a students laptop that couldn't access Cognos via LAN but through WIFI. The network config was ok but a driver was too old for the Ethernet adapter. Sometimes its worth checking on network settings too.

and if that doesn't help: do others have the same problem? Is that issue related to some specific models or appears it with all models?

I found that after successful installation and configuration of 11.2.4 (new install), I am able to run the existing reports but not able to create new reports. When I drag query items from a package into a list and run a report, it keeps on running also noted the same problem with running tabular data at the query level of the existing report even though I am able to run the report.

Please suggest what could have gone wrong.

Best Regards,

Hi Patrick,

It does not look like a network issue because I have the same problem with running newly created reports from sample models (godatawarehouse, gosales) as  well. It does not look like a user level issue as I have sys admin permissions; however; I just need to confirm other users have the same problem.

Assuming it is not a user specific issue, could you suggest what could could be causing this?. Another finding is that I am not able to run newly created reports but when I create a dashboard (New -> dashboard), it works showing data. Please suggest

Best Regards, 

Hi Mack,

Did you try to run / create reports based on the samples? Most of datasources are not related to any database, it would rule out network issues.

Do you have the same issue with other users? What was your previous release?

Best regards,

Hi Robert,

It is not an issue with Brower cookies and cache as checked nor do I think it is a network issue (yes it is a new server and I will check). I am still having the issue of not been able to run new reports created. Please suggest.

Hi Mack,

usually the spinning wheel appears when cookies and cached data from old websites are used - at least that's my experience. Have  you tried to empty all you cookies and cache files from the browser?

If that does not help: is it a new server/machine and the network is running fine? I had a problem this week with a students laptop that couldn't access Cognos via LAN but through WIFI. The network config was ok but a driver was too old for the Ethernet adapter. Sometimes its worth checking on network settings too.

and if that doesn't help: do others have the same problem? Is that issue related to some specific models or appears it with all models?

I found that after successful installation and configuration of 11.2.4 (new install), I am able to run the existing reports but not able to create new reports. When I drag query items from a package into a list and run a report, it keeps on running also noted the same problem with running tabular data at the query level of the existing report even though I am able to run the report.

Please suggest what could have gone wrong.

Best Regards,

@Mack L

Have you tried the factoryMode already?

Another option would be to run a consistency check on the content store. There are task to be run in the old administration console:
And I would suggest to have a look at the cognosserver.log and xqelog_xxx.xml as well.

Hi Patrick,

It does not look like a network issue because I have the same problem with running newly created reports from sample models (godatawarehouse, gosales) as  well. It does not look like a user level issue as I have sys admin permissions; however; I just need to confirm other users have the same problem.

Assuming it is not a user specific issue, could you suggest what could could be causing this?. Another finding is that I am not able to run newly created reports but when I create a dashboard (New -> dashboard), it works showing data. Please suggest

Best Regards, 

Hi Mack,

Did you try to run / create reports based on the samples? Most of datasources are not related to any database, it would rule out network issues.

Do you have the same issue with other users? What was your previous release?

Best regards,

Hi Robert,

It is not an issue with Brower cookies and cache as checked nor do I think it is a network issue (yes it is a new server and I will check). I am still having the issue of not been able to run new reports created. Please suggest.

Hi Mack,

usually the spinning wheel appears when cookies and cached data from old websites are used - at least that's my experience. Have  you tried to empty all you cookies and cache files from the browser?

If that does not help: is it a new server/machine and the network is running fine? I had a problem this week with a students laptop that couldn't access Cognos via LAN but through WIFI. The network config was ok but a driver was too old for the Ethernet adapter. Sometimes its worth checking on network settings too.

and if that doesn't help: do others have the same problem? Is that issue related to some specific models or appears it with all models?

I found that after successful installation and configuration of 11.2.4 (new install), I am able to run the existing reports but not able to create new reports. When I drag query items from a package into a list and run a report, it keeps on running also noted the same problem with running tabular data at the query level of the existing report even though I am able to run the report.

Please suggest what could have gone wrong.

Best Regards,

Hi Patrick,

It does not look like a network issue because I have the same problem with running newly created reports from sample models (godatawarehouse, gosales) as  well. It does not look like a user level issue as I have sys admin permissions; however; I just need to confirm other users have the same problem.

Assuming it is not a user specific issue, could you suggest what could could be causing this?. Another finding is that I am not able to run newly created reports but when I create a dashboard (New -> dashboard), it works showing data. Please suggest

Best Regards, 

Hi Mack,

Did you try to run / create reports based on the samples? Most of datasources are not related to any database, it would rule out network issues.

Do you have the same issue with other users? What was your previous release?

Best regards,

Hi Robert,

It is not an issue with Brower cookies and cache as checked nor do I think it is a network issue (yes it is a new server and I will check). I am still having the issue of not been able to run new reports created. Please suggest.

Hi Mack,

usually the spinning wheel appears when cookies and cached data from old websites are used - at least that's my experience. Have  you tried to empty all you cookies and cache files from the browser?

If that does not help: is it a new server/machine and the network is running fine? I had a problem this week with a students laptop that couldn't access Cognos via LAN but through WIFI. The network config was ok but a driver was too old for the Ethernet adapter. Sometimes its worth checking on network settings too.

and if that doesn't help: do others have the same problem? Is that issue related to some specific models or appears it with all models?

I found that after successful installation and configuration of 11.2.4 (new install), I am able to run the existing reports but not able to create new reports. When I drag query items from a package into a list and run a report, it keeps on running also noted the same problem with running tabular data at the query level of the existing report even though I am able to run the report.

Please suggest what could have gone wrong.

Best Regards,